Sales Support Executive

STORM Technologies PH; Watford; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Working hours 9am–5:30pm

Annual leave: 20 days + 10 personal +

Birthday half-day off

Enhanced workplace pension

Charity day off

On-site kitchen with chef

Job summary

Storm Technologies is seeking a Sales Support Executive to join our growing team in the UK. You will work with the Sales team to help grow the business, participate in training, and manage quotes and orders for a portfolio of customers.

We value communication, teamwork and a proactive approach. The role offers standard hours, generous leave, and an enhanced pension as part of our supportive workplace.

Qualifications

• 2 years' experience within an Account Management focused role or Sales Support role with another reseller.

Responsibilities

• Support the Sales team in growing the business with a range of tasks.
• Induction to Storm and the industry, products and services.
• Quote management and administration for key customers.
• Raise quotes and place orders in coordination with the Sales team.
• Negotiate special price discounts with manufacturers.
• Handle queries related to order fulfilment.
• Deliver against defined customer service levels.
• Own the quote process and provide updates to account managers.
• Manage customer backlog, lead times, delivery performance and reporting.
• Identify improvements to increase efficiency and profitability.
• Maintain relationships with customers and supply chain contacts.

Skills

Account management

Sales support

Strong communication

Customer-facing

Team player

Organised

Problem solving

Job description

Established in June 2000, Storm has grown from strength to strength as a focused IT value-added reseller. Our aim is to deliver exceptional service to our customers in corporate and public sector organisations.

As an IT solutions provider, storm delivers best-of-breed solutions, from hardware and software to networking, cloud and support services, we deliver a first-class service and enjoy multi-vendor partnerships, awards and accolades.

With a growing team across account management, pre-sales, solutions and technical expertise, we work hard every day to retain our impressive portfolio of private and public sector clients.

What you'll be doing

As a Sales Support Executive you'll be working with our Sales team, supporting them in the growth of their business with an array of tasks. We are looking for a strong candidate to join our exciting team where you will be trained and encouraged to reach your potential.

In-depth training programme including induction to Storm as a company, the industry we operate in and the products and services we sell

Quote management and administration for a portfolio of key customers

Working in conjunction with the Sales team to ensure all quotes are effectively raised and orders placed

Working with manufacturers to apply for and negotiate special price discounts for the team and customers

Handling any queries relating to the fulfilment of customer orders

Delivering against pre-defined customer service level agreements

Owning the quote process and feeding back updates at key stages to the account managers

Responsibility for customer backlog reports; lead times; delivery performance; sales order creation; customer information provision; customer service, relationship building; reporting

Identifying process improvements that improve business efficiency and profitability

Interaction and relationship building internally with key supply chain contacts and externally with customers

Managing customer returns and ensuring timely resolution in line with company policies

The skills you'll need

We are looking for someone with ideally 2 years' experience within an Account Management focused role or Sales Support role with another reseller.

Well-presented and confident

Possesses strong communication skills

A good understanding of the channel and our market is essential

Proven track record of working as part of a team in a fast-paced sales environment

action oriented and full of energy for the things you see as challenging

Not fearful of acting with a minimum of planning

Dedicated to meeting the expectations and requirements of internal and external customers

Gets first-hand customer information and uses it for improvements in products and services

Establishes and maintains effective relationships with customers and gains their trust and respect

Provides the information people need to know to do their jobs and to feel good about being a member of the team, unit, and/or the organisation

Provides individuals with information so that they can make accurate decisions

What we offer

• Working hours Monday - Friday 9am - 5:30pm
• 20 days annual leave plus 10 personal days and an extra half day off on your birthday.
• Enhanced Workplace Pension
• Day off each year to work with a charity of your choice
• Subsidised on-site Kitchen with an incredible chef offering breakfast and lunch every day

Successful applicants will need to undertake an enhanced Disclosure and Barring Service (DBS) check upon starting your employment with us.

Storm Technologies is an Equal Opportunities Employer, and we are committed to being a welcoming, successful, and compassionate workplace for all employees. The workforce at Storm is diverse and the environment inclusive.