Client Associate

Storm ID; City of Edinburgh; Hybrid; GBP 30,000 - 45,000; Full time

Benefits offered by this job

Competitive salary

33 days of leave

Paid training and development

Performance-related pay

Health and wellbeing allowance

Employer pension contribution

Annual leave increase

Shopping discounts

Life insurance

Enhanced family benefits

In-office benefits

Job summary

A digital services company in Edinburgh is looking for someone who excels in client relationship management and commercial awareness. This role involves managing client accounts, preparing project scopes, and supporting project delivery. Ideal candidates are confident communicators who are organized and detail-oriented. You will enjoy flexible working while committing to a few days in the office to maximize learning opportunities. A competitive salary and numerous benefits, including generous leave and development opportunities, are offered.

Qualifications

• Naturally inquisitive and excited about building relationships.
• Confident communicator with drafting experience.
• Commercially aware, understanding client relationships and profit.

Responsibilities

• Build and maintain strong working relationships with clients.
• Manage revenue: forecasting and invoicing.
• Identify opportunities to grow client accounts.

Skills

Client relationship management

Commercial awareness

Communication

Organizational skills

Curiosity for digital innovation

Collaboration

Job description

What you’ll do

• Your day-to-day will span client relationships, commercial management and delivery support:
• Build and maintain strong working relationships with existing clients, acting as their first point of contact at Storm
• Scope small projects, prepare quotes and help write statements of work in plain English
• Manage revenue: forecasting, invoicing and maintaining hosting and support contracts
• Work alongside project managers to support successful delivery
• Research and identify opportunities for upselling to clients based on market trends and innovation
• Identify opportunities to grow client accounts and escalates promising leads
• Develop your knowledge of Storm’s full range of digital services

About you

• Naturally inquisitive – a people person, excited by building relationships and gaining insight into different industries
• Confident communicator - comfortable talking to clients and colleagues at all levels; confident drafting client-facing documents to a high standard
• Commercially aware - you understand the link between good client relationships and profit, and like the idea of supporting clients with their budgets
• Organised and detail-oriented - you can manage multiple tasks without things slipping
• Curious about digital innovation and technology - you follow the space and want to understand what’s changing
• Comfortable with AI tools - or genuinely keen to get there quickly
• Collaborative - you share credit, ask for help when you need it and support the people around you

What We Offer

We offer flexible working which includes hybrid. We want to make sure our people have the flexibility to be the best they can be. However, for this role we are ideally looking for someone Edinburgh based (or nearby) who can commit to spending a few days a week in the office; we truly believe face to face helps maximise the role’s learning opportunities and that the Storm office culture creates a thriving workplace environment.

We believe in rewarding our people for the great work that they do. The benefits we offer include:

• Competitive salary commensurate with experience
• 33 days of leave — that includes 4 statutory days over Christmas and New Year, with all other bank holidays included as regular leave you can take whenever you want
• Paid training and development (after 3 months)
• Performance related pay reward (after 1 year)
• Additional £400 per year contribution to be used on a health and wellbeing item of your choice (after 1 year)
• Employer pension contribution of 5% p.a.
• Increase of annual leave allowance up to an extra 5 days (after 5 years)
• Shopping discounts with Reward Gateway
• Life insurance (after 1 year)
• Family benefits including enhanced maternity, paternity and adoption leave and flexible family-friendly hours
• In office benefits such as end of month drinks and fortnightly office masseuse

One more thing — research indicates that marginalised groups of people may not apply for jobs unless they meet 100% of the qualifications. We also know that many professionals come from various backgrounds. We value people who bring unique perspectives and new knowledge to our team. If you believe you're qualified, but don't "check all the boxes", please apply.