Operations Coordinator

Storm Procurement; Watford; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Bonus on probation

Dress down Fridays

Group Life Assurance

Birthdays Off

Pension Scheme

On-site canteen

Office socials

20 days holiday

Personal days

Wellness Day

Job summary

Storm Procurement in Watford is seeking an Operations Coordinator to join the procurement and logistics team. This supplier-facing role ensures orders are checked against systems, raised with suppliers, and updated across internal platforms to support accurate delivery.

You will collaborate with Sales, Accounts, Warehouse, and service providers to resolve issues, expedite orders, and maintain high standards of customer service, working Monday to Friday 8:30am–5:00pm in-office.

Qualifications

• Strong attention to detail and accuracy across orders.
• Excellent English written and verbal communication.
• Ability to check quotations and orders against systems.
• Experience coordinating with suppliers and internal teams.
• Proactive problem-solving and issue resolution.

Responsibilities

• Check supplier quotations and customer orders against internal systems for inaccuracies or issues.
• Raise subsequent orders to suppliers to fulfil customer orders.
• Ensure suppliers have processed Storm purchase orders in a timely manner.
• Expedite orders to reduce lead times and keep customers informed with up-to-date information.
• Obtain documentation from suppliers and third-party service providers.
• Investigate and resolve discrepancies reported by clients, suppliers or warehouse.
• Raise invoice payment requests and approvals with management and accounts teams.
• Coordinate with third-party service providers and freight forwarders to fulfil order requirements.
• Liaise with Accounts, Sales, and Warehouse teams to progress orders and resolve issues.
• Escalate ongoing issues to senior management to source solutions and minimise delays.
• Develop and maintain relationships with suppliers and service providers.
• Maintain accuracy and oversight of internal reports and order management systems.

Skills

Attention to detail

Customer service mindset

English proficiency

Investigative mindset

Workload management

Adaptability

Team player

Self-motivation

Socially confident

Tools

Excel

Word

Outlook

Job description

Experience the power of Storm, a leading procurement company that has been dedicated to serving Africa and The Middle East for over a decade. We go beyond just supplying our customers with the best possible products for their needs; we provide unmatched services, from seamless logistics to comprehensive on-site support.

When you join our team, you open doors to endless possibilities for career growth and personal development. Surrounded by ambitious, motivated, and intelligent individuals, you'll have the opportunity to thrive and excel.

Operations Coordinator

Storm Procurement are looking for an Operations Coordinator to join one of the leading Procurement and Logistics companies in the Mining and Energy industries in our Watford-based Operations team.

This predominantly supplier-facing role is central to ensuring customer orders are checked accurately, raised with suppliers, expedited effectively, and updated across internal systems. The successful candidate will work closely with Sales, Accounts, Warehouse, customer-facing Operations colleagues, suppliers, and service providers to maintain order accuracy, resolve issues, and support a high standard of customer service.

This is a full-time, office-based role in Watford, working Monday to Friday, 8:30am–5:00pm.

Your Main Duties will Include:

• Checking supplier quotations and customer orders against the internal systems for inaccuracies, discrepancies, or other issues that may not have been considered.
• Raising subsequent orders to suppliers to fulfil customer orders.
• Ensuring suppliers have processed Storm purchase orders in a timely manner.
• Expediting your orders to reduce lead times where possible and keep delays to a minimum, ensuring that our customers can be provided with accurate, up-to-date information when requested.
• Obtaining documentation through our suppliers and 3 rd party service providers.
• Investigating and resolving discrepancies reported by the client, supplier, or our own internal warehouse.
• Raising invoice payment requests and approvals with management and accounts teams.
• Coordinate with 3 rd party service providers and freight forwarders to fulfil the requirements of the order (e.g. logistics, packaging, certification)
• Liaise with internal Accounts, Sales, and Warehouse teams to progress orders in a timely manner and resolve any issues, taking ownership of the orders you’ve raised.
• Escalating ongoing issues to senior management quickly to source solutions as soon as possible to minimise internal delays.
• Developing and improving relationships with both suppliers and service providers
• Maintaining accuracy and oversight of internal reports and internal order management systems for overall company performance monitoring.

Required Skills:

• Computer Literacy – Shortcuts, navigation, organisation etc is essential.
• Strong attention to detail – High level of attention to detail is essential. The smallest difference being overlooked can have a large impact further down the chain.
• Customer Service mindset – Committed to delivering a high standard of service, with a strong sense of empathy for both customers and suppliers.
• Investigative mindset - There will be times that you will have to investigate evidence, produce timeline of events, and investigate discrepancies and non-conformities against previous confirmations.
• Ability to manage one’s own workload and organise own tasks.
  • Identify high priority tasks vs lower priority and action accordingly.
• Adaptable to new scenarios and situations.
• Exemplary English, both written and verbal.
• Team player.
• Self-motivated, pro-active worker. Desire to learn and develop personally.
• Socially confident.

Desired Skills:

desired not essential:

• Knowledge of basic shortcuts, navigation, organisation.
• Adaptability to learn and create new efficiencies for yourself, confidence to offer suggestions for improvements to internal systems where appropriate.
• Excel, Word, Outlook knowledge. Basic understanding of how they work is essential. Some intermediate knowledge of Excel is appreciated but not required.
• Customer Service experience
  • Updating orders on internal or external systems
  • Call handling
  • Professional email responses
  • CRM (HubSpot) experience is advantageous but not required
• Purchase order processing
• Documentation verification and checking
• Following up with suppliers for updates via phone and emails
• Pro-actively chasing and driving issue resolution
• Updating internal systems with relevant updates
• Supplier relationship management is ideal.
• Logistics experience or knowledge
  • Domestic or international knowledge of logistics
  • Geopolitical and geographical knowledge is advantageous
• Spanish/French/Brazilian Portuguese language skills are a welcome bonus, but not essential.

Benefits of Working at Storm

• Bonus scheme on successful passing of probation, paid monthly.
• Dress down Fridays
• Group Life Assurance
• Birthdays Off
• Pension Scheme & Advisor
• Office Amenities (incl. Vending machines, Tea/Coffee, Pool table, Table Tennis)
• Subsidised Meals from professional chef team at on-site canteen
• Office socials/parties throughout the year
• 20 days holiday per year (increasing with every year of service to a maximum of 25.)
• 5 Personal days in addition to annual leave, for single use on appointments (Doctor, dentist etc)
• 1 Wellness Day in addition to the above leave to promote mental wellbeing