Sales Support & Customer Care Administrator

Russell Taylor Group; Liverpool City Region; On-site; GBP 18,000 - 23,000; Full time

Job summary

Russell Taylor Group is seeking a Customer Services Administrator to join their team in St Helens. You will provide sales support to Internal Sales, process customer orders, purchase orders and prepare quotes to help ensure project requirements are fulfilled.

Working closely with internal stakeholders, you will handle customer enquiries, invoices, ETAs and PODs, and help maintain accurate records with a keen eye for detail and strong communication skills.

Qualifications

• Previous customer service experience in a business environment is essential
• Excellent written and verbal communication skills
• Proficient in Microsoft Office applications
• Ability to work on own initiative and as part of a team

Responsibilities

• Process customer orders accurately and promptly
• Process purchase orders and check supplier acknowledgements
• Produce quotations and monitor project margins
• Liaise with Internal Sales Co-ordinator and other departments
• Handle day-to-day customer service calls, ETAs and PODs
• Log and assist with customer invoice queries
• Deal with customer complaints and escalate as needed

Skills

Customer service experience

Attention to detail

Time management

Team player

Verbal & written communication

Tools

Microsoft Office (Outlook, Word, Excel)

Job description

Russell Taylor Group is seeking a Customer Services Administrator to join their team in St Helens. You will provide sales support to Internal Sales, process customer orders, purchase orders and prepare quotes to help ensure project requirements are fulfilled.

Working closely with internal stakeholders, you will handle customer enquiries, invoices, ETAs and PODs, and help maintain accurate records with a keen eye for detail and strong communication skills.