Part-Time Customer Service Admin | Fixed-Term Contract

Russell Taylor Group; Rhyl; On-site; GBP 19,000 - 32,000; Part time

Benefits offered by this job

25+ BH holidays

pension (matched 4%, salary sacrifice)

medicash health plan

life assurance scheme

additional holiday purchase scheme

Job summary

Russell Taylor Group in Rhyl is seeking a part-time Customer Service Administrator on a fixed-term contract until Sept 2027. The role focuses on delivering responsive service for supply-only customers, handling orders, deliveries, and pricing.

You will maintain accurate CRM records, produce weekly reports, support sales with pricing, and work with multiple internal teams to improve customer experience. Part-time hours are 25 per week with flexible start/finish within core hours.

Qualifications

• Experience in a customer service/relationship management role.
• Strong written and verbal communication with a professional, customer-focused approach.
• Good numerical and literacy skills.
• Competent in Microsoft Office applications and familiar with CRM software.
• Ability to manage competing priorities and work independently.

Responsibilities

• Manage customer enquiries relating to orders, deliveries, proof of delivery, products, lead times, invoices, part deliveries and quality issues.
• Resolve customer issues promptly, managing complaints and identifying corrective and preventative actions.
• Build and maintain positive customer relationships through proactive communication, business updates and regular feedback.
• Produce and distribute weekly open-order and product lead-time reports for key customers and internal stakeholders.
• Create and maintain customer price lists, including contract pricing, annual increases and agreed special pricing.
• Support sales and account management teams with product codes, pricing, specialist product enquiries and escalated customer issues.
• Maintain accurate customer and distributor records within the CRM system, ensuring information is accessible to relevant internal teams.
• Communicate product changes and updates to customers and colleagues.
• Liaise with internal departments, including Returns, Sales, Finance, Customer Service and Warehouse, to resolve issues and improve service delivery.
• Identify opportunities to streamline processes, improve efficiency and enhance the customer experience.
• Gather customer feedback on delivery performance, equipment condition and overall satisfaction.

Skills

Customer service experience

Account support

Relationship management

Communication skills

Microsoft Office

CRM software

Prioritization

Tools

CRM software

Microsoft Office

Job description

Russell Taylor Group in Rhyl is seeking a part-time Customer Service Administrator on a fixed-term contract until Sept 2027. The role focuses on delivering responsive service for supply-only customers, handling orders, deliveries, and pricing.

You will maintain accurate CRM records, produce weekly reports, support sales with pricing, and work with multiple internal teams to improve customer experience. Part-time hours are 25 per week with flexible start/finish within core hours.