Part-Time Customer Service Administrator (Fixed-Term)

NMS Recruit Ltd t/a Russell Taylor Group; Rhyl; On-site; GBP 19,000 - 29,000; Part time

Benefits offered by this job

Pension (matched 4%)

Medicash health plan

Life assurance

Holiday purchase scheme

Job summary

Russell Taylor Group is recruiting a Customer Service Administrator on a fixed term contract (part time) based in St Asaph, North Wales. The role offers 25 hours per week with flexible start/finish within core hours and a pro rata salary of £28,737, equivalent to £14.74 per hour.

You will handle enquiries, manage orders and lead times, maintain accurate records in the CRM, prepare reports, and support the sales team to ensure excellent customer service and smooth operations through the contract

Qualifications

• Experience in a customer service, account support or relationship management role.
• Strong written and verbal communication skills, with a professional and customer-focused approach.
• Good numerical and literacy skills.
• Competent in Microsoft Office applications.
• Ability to manage competing priorities, make decisions and work independently.
• A proactive, flexible and solutions-focused approach to problem-solving.
• Ability to build effective relationships with customers, suppliers and internal stakeholders.
• Familiarity with relevant business systems, CRM software and internal processes.

Responsibilities

• Manage customer enquiries relating to orders, deliveries, proof of delivery, products, lead times, invoices, part deliveries and quality issues.
• Resolve customer issues promptly, managing complaints and identifying corrective and preventative actions.
• Build and maintain positive customer relationships through proactive communication, business updates and regular feedback.
• Produce and distribute weekly open-order and product lead-time reports for key customers and internal stakeholders.
• Create and maintain customer price lists, including contract pricing, annual increases and agreed special pricing.
• Support sales and account management teams with product codes, pricing, specialist product enquiries and escalated customer issues.
• Maintain accurate customer and distributor records within the CRM system, ensuring information is accessible to relevant internal teams.
• Communicate product changes and updates to customers and colleagues.
• Liaise with internal departments, including Returns, Sales, Finance, Customer Service and Warehouse, to resolve issues and improve service delivery.
• Identify opportunities to streamline processes, improve efficiency and enhance the customer experience.
• Gather customer feedback on delivery performance, equipment condition and overall satisfaction.

Skills

Customer service

Communication

Numerical literacy

Independent work

Prioritization

Problem solving

Relationship building

Attention to detail

Tools

CRM software

Microsoft Office

Job description

Russell Taylor Group is recruiting a Customer Service Administrator on a fixed term contract (part time) based in St Asaph, North Wales. The role offers 25 hours per week with flexible start/finish within core hours and a pro rata salary of £28,737, equivalent to £14.74 per hour.

You will handle enquiries, manage orders and lead times, maintain accurate records in the CRM, prepare reports, and support the sales team to ensure excellent customer service and smooth operations through the contract