Sales Coordinator: Order Fulfillment & Customer Support

Adecco; Basingstoke; On-site; GBP 21,000 - 29,000; Full time

Job summary

Adecco is seeking a proactive Sales Coordinator to join a busy commercial team near Tadley, Hampshire. You will manage customer orders from receipt through to delivery, ensuring a smooth process and clear communication with customers.

Working closely with Area Sales Managers and internal departments, you’ll handle pricing, stock inquiries and after-sales support, delivering first-class service every day.

Qualifications

• Previous experience in customer service, sales support, order processing or administration.
• Excellent communication skills, both written and verbal.
• Strong organisational skills with the ability to manage multiple priorities.
• Great attention to detail and accuracy.
• Good IT skills, including Microsoft Office, particularly Outlook and Excel.
• Experience using ERP or CRM systems.
• A proactive approach with excellent problem-solving abilities.
• A driving license and car due to the location.

Responsibilities

• Processing customer orders accurately and efficiently
• Coordinating orders from confirmation through to delivery
• Keeping customers informed of order progress and delivery updates
• Responding to pricing, stock and product enquiries
• Resolving delivery, invoice and after-sales queries
• Raising credit notes where appropriate
• Building strong relationships with customers and internal stakeholders
• Maintaining accurate records and ensuring administration is completed to a high standard
• Supporting the wider commercial team to deliver excellent customer service

Skills

Customer service

Sales support

Order processing

Administration

Communication skills

Organisational skills

Attention to detail

Problem solving

Teamwork

Tools

Outlook

Excel

ERP/CRM systems

Job description

Adecco is seeking a proactive Sales Coordinator to join a busy commercial team near Tadley, Hampshire. You will manage customer orders from receipt through to delivery, ensuring a smooth process and clear communication with customers.

Working closely with Area Sales Managers and internal departments, you’ll handle pricing, stock inquiries and after-sales support, delivering first-class service every day.