Sales Support Coordinator – Armagh

ArmaTile Ltd.; Armagh; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

28 days annual leave

Free Parking

Pension scheme

Career development opportunities

Employee Discount

Friendly and relaxed work environment

Job summary

ArmaTile Ltd. is recruiting a Sales Support Coordinator to join our Armagh-based sales team, acting as the essential link between customers, Sales Representatives, and the production department.

You will process orders, resolve product and delivery queries, and help ensure we meet and exceed customer expectations with timely, professional service.

This on-site role offers a permanent, full-time position with a negotiable salary, 28 days leave, and a supportive, team-oriented environment.

Qualifications

• Process customer orders accurately and efficiently through Sales Order Processing System.
• Check details with clients before processing on the system and in line with store procedures.
• Respond to customer communications via telephone and email in a timely and professional manner.
• Liaise between customers and internal departments on sales.
• Build long-term relationships with sales, stores, administration and production staff.
• Provide exceptional customer service.

Responsibilities

• Process customer orders accurately through the order system.
• Confirm details with clients before processing.
• Respond promptly to inquiries by phone and email.
• Coordinate between customers and internal departments.
• Support the sales team to meet customer expectations.

Skills

Strong communication

Customer care

Problem solving

Time management

Attention to detail

Education

GCSE Maths & English

Tools

Microsoft Office

Sales Order Processing System

Job description

Sales | Customer Service

On Site / Armagh, UK

Permanent / Full-Time

Negotiable Salary

Job Overview

We are recruiting a Sales Support Coordinator to join a highly successful sales team, playing a vital role liaising between our Sales Representatives, customers and manufacturing department.

Processing sales orders and being the first point of contact for customers with queries regarding products, orders, deliveries and provide support for Sales Representatives.

To work closely with the Sales Team to ensure customer requirements are accurately identified, communicated and processed and to meet/exceed customer expectations.

Duties and Responsibility

• Process customer orders accurately and efficiently though Sales Order Processing System.
• Checking details with clients before processing on the system and in accordance with store operating procedures.
• Effectively responding to customer communications/enquiries in a timely and professional manner via telephone and emails.
• Liaise between customers and all internal departments on matters relating to sales.
• Build long-term relationship with sales, stores, administration and production staff.
• Provide exceptional customer service.

Desirable Skills

• Strong communication and customer care skills.
• Good problem solving/organisational skills.
• Ability to multitask and work within deadlines.
• A willingness to take ownership of the task at hand.
• Attention to detail with excellent time management.
• Ability to work as part of a team and individually.
• Excellent IT Skills, including Microsoft office and experience of sales order processing systems.
• Must have min of 2+ years experience in a similar Sales Administration/Order Processing/ Sales Support Role.
• GCSE Maths and English or equivalent.
• High level experience in Customer Service.

Essential Skills

• Excellent organisational and time management skills.
• Strong communication skills, both written and verbal.
• Ability to work independently and in a wider team environment.
• Highly motivated.
• Numerate and analytical with attention to detail.
• Professional and friendly attitude.
• Commercially aware.

Benefits

• 28 days annual leave
• Free Parking
• Friendly and relaxed work environment
• Pension scheme
• Career development opportunities
• Employee Discount

Company

Our Showrooms Explore by Room Irish family-owned tile supplier since 1975. Showrooms in Armagh, Belfast, Newry and Dublin.