Sales Support Coordinator

Element Materials Technology; Warrington; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Sales Support Coordinator to enhance customer relationships and support the sales process. This role involves qualifying leads, managing customer inquiries, and utilizing CRM tools to ensure accurate records. The ideal candidate will possess strong communication skills, a customer-focused mindset, and the ability to multitask effectively. With generous benefits and a commitment to career growth, this position offers an exciting opportunity to contribute to a leading testing and certification company. Join a team dedicated to making tomorrow safer than today!

Benefits

33 days annual holiday

Life Assurance

Pension scheme with contributions up to 12%

Flexible Working

Cycle Scheme

Free Onsite Refreshments

Referral Bonuses

Perks at Work Discount Scheme

Qualifications

• Customer-focused with strong communication and organizational skills.
• Experience in handling customer inquiries and managing relationships.

Responsibilities

• Engage with customers via phone, email, and web conferencing.
• Manage sales invoices and provide status reports to clients.
• Utilize CRM tools to maintain accurate customer records.

Skills

Active listening

Clear verbal communication

Empathy

Conflict resolution

Experience with CRM systems

Data entry accuracy

Problem-solving

Time management

Tools

CRM systems

Job description

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Overview

Element has an opportunity for a Sales Support Coordinator primarily responsible for handling requests for quotes (RFQs) from our customers via email or over the phone. Other responsibilities include following up on pending or issued quotations, outbound calling on marketing campaigns, building relationships with internal stakeholders to ensure an understanding of other processes involved in the customer journey.

The Customer Service Representative may also be involved in identifying new sales opportunities through proactive questioning to ensure maximum share of customers' portfolio across certification and testing.

The ideal candidate will be customer-focused, action-oriented, approachable, and patient.

Responsibilities

1. Primarily involved in the initial steps of the sales process, including qualifying leads, building relationships with new and existing customers, and assisting the BDM, BDA, ASE where needed.
2. Proactively engage with customers using phone, email, web conferencing.
3. Manage relationships with customers.
4. Build a working knowledge of our testing and certification offerings.
5. Process sales invoices, quotations, and provide status reports to clients.
6. Utilize Customer Relationship Management (CRM) tools to record activities, ensure contact details are accurate, remove duplicates, and keep logs up to date.
7. Participate in training and coaching to understand Element Material Technology's service offerings.
8. Ensure compliance with all Element Materials Technology policies.
9. Manage outbound calling of marketing campaigns.
10. Assist with scheme-specific proactive calling.
11. KPI focus: outbound calling, response rates to inquiries, CRM maintenance of leads.

Skills / Qualifications

Communication Skills

• Active listening
• Clear verbal and written communication
• Empathy and emotional intelligence
• Positive and professional tone
• Conflict resolution and de-escalation

Technical & Product Knowledge

• Experience with CRM systems
• Knowledge of company’s products/services
• Basic troubleshooting skills, especially for tech support
• Familiarity with support channels (email, TEAMS, phone, social media)
• Data entry accuracy and speed

Customer-Focused Mindset

• Patience and understanding
• Problem-solving and decision-making
• Ability to manage difficult or upset customers
• Ownership and follow-through
• Customer satisfaction orientation

Organizational & Multitasking Skills

• Time management
• Handle multiple queries simultaneously
• Attention to detail
• Accurate record keeping

Analytical & Feedback Skills

• Identify customer trends and issues
• Use data for process or product improvements
• Gather and escalate feedback

Benefits Of Working At Element

33 days annual holiday, Life Assurance, Pension scheme with contributions up to 12%, Flexible Working, Cycle Scheme, Free Onsite Refreshments, Referral Bonuses, Perks at Work Discount Scheme.

Additional Information

For more info, view our e-brochure: https://indd.adobe.com/view/7032c5bd-3645-4c48-86d4-b568d53de400

To apply, email: [e-mail]

Company Overview

Element is a leading testing, inspection, and certification company with over 6,500 employees worldwide, operating from 200 sites in 30 countries. Our mission is to make tomorrow safer than today by ensuring product safety, compliance, and quality from R&D to production.

We foster a supportive environment that promotes career growth, integrity, and excellence. Our work impacts global industries, ensuring safety and quality in critical products and services.

Diversity Statement

We are committed to diversity and inclusion, providing equal employment opportunities regardless of age, disability, ethnicity, gender, marital status, race, religion, sexual orientation, gender identity, or other characteristics, in accordance with applicable laws.

Job Details

• Seniority level: Associate
• Employment type: Full-time
• Job function: Sales and Business Development
• Industries: Fire Protection, Construction, Wood Product Manufacturing

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