Sales Support Coordinator

Roberts Webb Recruitment; Stockport; Hybrid; GBP 23,000 - 28,000; Full time

Job summary

An innovative company is looking for a Sales Support Coordinator to enhance their customer service experience. This hybrid role involves managing customer inquiries, supporting the sales team, and ensuring smooth operations in a busy environment. The ideal candidate will have excellent administration skills and a friendly demeanor, thriving in a culture-focused workplace. With a commitment to customer satisfaction, this position offers a fantastic opportunity to contribute to a growing team while enjoying a supportive work atmosphere. If you are organized and enjoy a dynamic role, this is the perfect fit for you.

Benefits

25 days holiday

Bonus

Pension

Private healthcare

Friendly team

Good culture

Qualifications

• Experience in customer service and administration is essential.
• Ability to remain calm under pressure and manage multiple tasks.

Responsibilities

• Manage high volume enquiries via various channels.
• Support Sales Team by scheduling client visits and maintaining records.

Skills

Customer Service

Administration

Organizational Skills

Multi-tasking

Communication Skills

Tools

CRM System

Job description

Sales Support Coordinator - Hybrid role - Culture Focused Company - 12 months FTC initially

Working for a growing company with a fantastic culture, our client is seeking a Sales Support Coordinator to join the team on a full-time, 12 month basis. It's a busy role and would suit someone with excellent customer service and administration skills, who enjoys speaking with customers (businesses) and providing an efficient and friendly service.

About the role

• Role: 12 months FTC initially
• Location: Stockport, hybrid
• Salary: up to £28,000 per annum
• Hours: Monday - Friday, 8.30am - 5.30pm
• Benefits: 25 days holiday, bonus, pension, private healthcare, friendly team and good culture

Key responsibilities

• Managing a high volume of incoming enquiries via the website, email and telephone.
• Making outbound calls to customers to acknowledge their request and build initial rapport.
• Managing the diaries of the Sales Team and booking in client visits at suitable times.
• Sending out confirmation emails to clients.
• Liaising with clients via email and telephone.
• Keeping accurate records on the CRM system.
• Supporting the wider team with ad hoc work as and when required.

Experience required

• You'll have fantastic customer service and administration experience.
• Highly organised and able to multi-task.
• Able to build a rapport on the telephone and provide an excellent and friendly service to all clients.
• Professional and able to remain calm under pressure.
• Enjoys working in a busy and high volume role.
• Flexible to travel to other sites when required.

Roberts Webb Recruitment are acting as a Recruitment Agency in relation to this role.

Seniority level

Associate

Employment type

Contract

Job function

Sales, Administrative, and Customer Service