Sales Support Coordinator

US Network; Blackburn; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

An established finance company is seeking a Sales Support Coordinator to enhance their growing team in Blackburn. This role offers the chance to support the Sales team throughout the financing process, from pre-credit to deal completion. You will engage with Brokers and sales channels, ensuring smooth communication and compliance with regulations. The company promotes a collaborative environment, where your contributions will be valued, and offers flexible working options post-training. Join this dynamic team and make a significant impact in a thriving organization focused on customer service excellence.

Benefits

25 days holidays plus bank holidays

Company Pension Scheme

Income Protection

Life Cover

Employee Benefit Discount Scheme

Healthcare Cash Plan

Health Assessment

Free car parking

Agile working policy

Qualifications

• Strong relationship management and communication skills are essential.
• Must demonstrate excellent attention to detail and time management.

Responsibilities

• Support Sales channels throughout the financing process.
• Build strong working relationships with Brokers and sales channels.
• Ensure compliance with relevant legislation and company policies.

Skills

Relationship Management

Attention to Detail

Time Management

Communication Skills

Customer Service

Job description

Our client is looking for a Sales Support Coordinator to come and join their growing finance company at their purpose-built office in Blackburn. This is a great opportunity to join an established business as their growth continues to gather momentum. Working closely with colleagues in Sales, Credit & Risk, and Operations departments, you will provide support for the Sales team throughout all stages of the financing process.

Your new role...

• Support for all Sales channels throughout the financing process – pre and post credit through to deal completion
• Proactively replying to calls and emails, either from Introducers or Salespeople
• To build and develop strong working relationships with all their Brokers and sales channels
• Providing updates throughout the whole funding process via e-mail/telephone – ensuring all updates are tracked and visible in the main system
• Chasing credit decisions, working closely with the Credit team
• Assisting with onboarding new Brokers and Introducers
• Following up acceptances and estimated close dates
• Ensure compliance with all relevant legislation and specifically that which relates to Data Protection, Money Laundering and Treating the Customer Fairly (‘TCF’) and attend update training as may be required from time to time
• Operate within defined policies, processes and controls and delegated authorities
• To undertake any other duties as specified from time to time in accordance with the Company business requirements

About you...

• Strong relationship management skills – cementing our sales support offering
• Strong understanding and track record of having excellent attention to detail
• Strong time-management skills, with experience of working to tight deadlines and managing multiple priorities
• Excellent communication skills both verbal and written
• Expertise of several asset sectors is desirable but not essential
• Being comfortable to challenge the how, what and why
• Must demonstrate an ability to work within a team environment
• Passionate about Customer Service
• A ‘Can Do’ positive attitude at all times
• Team player – to be passionate about working towards the common goal

What's in it for you?

• Holidays: 25 days plus standard bank holidays
• Company Pension Scheme (after 3 months probation)
• Income Protection
• Life Cover
• Employee Benefit Discount Scheme
• Healthcare Cash Plan (including free prescriptions & flu jab)
• Health Assessment
• Free car parking
• Role is office based at their offices in Blackburn, but within their company agile working policy, this role will have the ability to possibly work from home for up to 2 days a week, this is though following full training and in line with business needs (including following probationary period)

What happens next?

• We’ll take a look at your application
• We’ll review it in line with our client’s requirements and assess if you’re a match for the role
• We’ll call you for a chat about the position to learn a little more about you and your personal aspirations

If you’re looking for some more information then please give us a call on 01254 311477.