Wellness Support Coordinator

Spectrum.Life; Manchester; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Wellness Support Coordinator to join their dynamic team. This role involves providing exceptional customer service, coordinating wellness events, and supporting various stakeholders. The ideal candidate will thrive in a fast-paced environment, demonstrating strong administrative skills and a proactive attitude. With a commitment to well-being, this position offers a unique opportunity to make a meaningful impact on clients' lives while enjoying a supportive workplace culture. If you are passionate about health and wellness, this is the perfect opportunity for you.

Benefits

25 days annual leave

24/7 EAP

Wide range of health and wellbeing supports

Flexible working options

Qualifications

• Experience in operational or coordination environments.
• Excellent administrative and customer service skills.

Responsibilities

• Represent Spectrum.Life at the highest level of customer service.
• Coordinate and schedule events for customers and stakeholders.
• Update CRM and maintain accurate client communications.

Skills

Customer Service

Administrative Skills

Problem Solving

Communication Skills

CRM/Salesforce

Event Planning

Education

Experience in a similar role

Degree not essential

Tools

MS Office

Adobe

Job description

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About Us

Spectrum.Life is a whole-of-health digital partner that guides organisations and their people to thrive, delivering clinically backed digital health, mental health and wellbeing solutions.

About Us

Spectrum.Life is a whole-of-health digital partner that guides organisations and their people to thrive, delivering clinically backed digital health, mental health and wellbeing solutions.

Our HealthTech delivers digital transformation for Insurers, Educators and Employers through Co-creation or seamlessly integrated out-of-the-box solutions, that decrease digital fragmentation and engage, empower, and transform their people’s lives.

Established in 2018 by Stuart McGoldrick and Stephen Costello, Spectrum.Life provides services internationally to over 7.2m insurance members, 3,000 corporate clients, 60 universities and 650,000 university students. Spectrum.Life currently employs over 350 people.

Our vision is to change and save as many lives as possible.

Role Brief

We are looking for a reliable, energetic team-player with a can-do attitude with experience in operational or coordination environments and is comfortable handling administrative tasks with aspects of customer service and client excellence. This is a fast-paced role with a mix of proactive and reactive activities. The right candidate will be able to juggle multiple priorities and work well under pressure and have the proven ability to thrive in a team-orientated environment whilst showing individual initiative.

Responsibilities

• Be able to represent Spectrum.Life and act on behalf of our major partners to represent at the highest level of customer service
• Excelling at First Class Customer Support
• Liaising with Customers, members, service providers and both internal and external stakeholders on an upcoming deliverable
• Responding to queries via phone and emails
• Holding video meetings with your clients and maintaining positive relationships and being the primary point of contact
• Handing with email communications from stakeholders of all levels, responding in line with Service Levels and escalating in line with process
• Branding and distribution of event content.
• Setting up booking widgets, landing pages and sending content to client to advertise event
• Updating and sending content to service providers
• Allocation, coordination and scheduling of Wellness Experts and resources for events, popup days and clinics
• Pre and post event checks with Experts and client
• Update CRM and other databases to ensure that all relevant activity and information such as client communication is current and accurate at all times.
• Digital support regarding Websites & Internal Digital Platforms where required
• Creating and managing the scheduling calendar for events
• Responding to queries via phone and emails
• Liaising with clients, stakeholders and suppliers
• Monitor SLAs and ensure the correct actions are taken to safeguard the SLA.
• Be an advocate of Wellbeing services by active participation in team meetings, continuous process review, innovation and ideas for service improvements to ensure continuing development of the service
• Working in close co-ordination with different teams within Wellness Delivery Department and supporting account management and sales team to ensure client requirements are delivered.
• Liaise relevant contacts and service users to facilitate and manage service appointments and deal with enquiries, liaising with experts as appropriate
• Supporting team members with daily tasks and other administrative duties when required.
• Coordinating and delivering on Customer requirements which should result in retention of a high standard
• Managing and escalating complaints and communicating successes
• Managing service quality delivery with service providers.
• Scheduling, communicating and scheduling events for Customers
• Event planning and coordination, small or largescale
• Supporting the business’ goals and milestones as required
• Process development and maintenance
  
  

Requirements

• A Customer Focused Attitude to deliver best in class
• Be able to represent Spectrum and our Key Partners in interactions with clients and stakeholders of multiple levels
• Experience working in a similar role/or industry.
• The ability to work on own initiative and to complete tasks efficiently and to a high standard of accuracy.
• A proven ability to work in a fast-paced environment with a varied and challenging workload.
• Excellent administrative and customer service skills.
• A problem solver and a self-starter
• Experience using CRM/Salesforce or task management software
• Excellent verbal and written communication skills
• Strong operational background
  
  

Desirable

• A degree is not essential, but you must have the ability to learn the technical skills, build relationships, ensure effective communication, and adopt a team approach.
• Proficient in MS Office and experience with ADOBE
• Experience in Event Planning
• A keen interest in wellbeing and supporting client’s wellbeing agenda’s
  
  

What are the benefits of working at SPECTRUM.LIFE?

• Competitive salary (Dependent on experience).
• In-office, remote or hybrid working options
• 25 days annual leave
• 24/7 EAP and a wide range of health and wellbeing supports
• Extensive list of employee perks and benefits https://app.box.com/s/6wwkvowbev6cn7tlvq9yz32amnpmnvcl
  
  

Apply for this job

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Mental Health Care

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