Sales Support Advisor (FTC 24 Months)

TotalEnergies; Ten Mile Bank; On-site; GBP 25,000 - 40,000; Full time

Job summary

TotalEnergies in the United Kingdom is seeking a proactive sales support specialist to manage aviation and logistics queries, liaise with customers, and support the business in meeting strict deadlines.

You will enter sales orders in SAP, raise credits and debits, and handle goods receipts and supplier invoices, while supporting monthly pricing discussions with the General Aviation and Sales Support Manager.

Responsibilities

• Managing and prioritising queries with prompt acknowledgement and resolution
• Working closely with Logistics and haulier to organise and optimise deliveries of products
• Responsible for entering sales orders and confirmations in SAP
• Raising credit & debit notes
• Goods receipts and invoices processing
• Issuing weekly & monthly pricing working closely with General Aviation & Sales Support Manager
• Daily refueling uploads
• Dispute resolution with close communication with the Head Office Team
• Consignment locations invoicing
• Processing suppliers’ invoices
• Record claims in MS Dynamics (SALSA Dynamics) towards achieving 100% resolution and customer satisfaction
• Delivery of monthly dashboard (sales/volumes, customer service analysis) during monthly business reviews
• In line with company’s roadmap, embrace ‘right the first time’ culture

Job description

Contexte et environnement

The jobholder will need to be able to multi-task and manage a number of potential issues on a daily basis, must be able to work to strict deadlines. Communication is key as the role requires liaising with customers and support the business in its requirements.

Contexte et environnement

The jobholder will need to be able to multi-task and manage a number of potential issues on a daily basis, must be able to work to strict deadlines. Communication is key as the role requires liaising with customers and support the business in its requirements. This role has been identified as a key user in the Business Continuity Plan (BCP), and as such the incumbent is required to take their laptop and access card home with them at the end of each workday to ensure business continuity in the event of a disaster

Activités

General Aviation

• Managing and prioritising queries with prompt acknowledgement and resolution
• Working closely with Logistics and haulier to organise and optimise deliveries of products
• Responsible for entering sales orders and confirmations in SAP
• Raising credit & debit notes
• Goods receipts and invoices processing
• Issuing weekly & monthly pricing working closely with General Aviation & Sales Support Manager

International Aviation

• Daily refueling uploads
• Dispute resolution with close communication with the Head Office Team

Month-end reconciliation

• Consignment locations invoicing
• Processing suppliers’ invoices

Complaints Management

• Record claims in MS Dynamics (SALSA Dynamics) towards achieving 100% resolution and customer satisfaction.

Others

• Delivery of monthly dashboard (sales/volumes, customer service analysis) during monthly business reviews

In line with company’s roadmap, embrace ‘right the first time’ culture

Profil du candidat

Degree. Good level of IT literacy, good organisation skills, good communication skills, problem solving ability, high customer care orientation, ability to work under own initiative with minimal supervision and attention to detail. Preferrable previous experience in Sales support or B2B Customer Service