Sales Support Specialist (Contract)

Genetec Inc.; City of Westminster; Hybrid; GBP 28.000 - 38.000; Vollzeit

Benefits dieser Stelle

Training Tuition Reimbursement Program

Flexible working schedule

Work-life balance

Zusammenfassung

Genetec Inc. is seeking a Sales Support Specialist to assist the global sales team with CRM, data accuracy, and administrative tasks. The role requires fluent French and English, with Spanish being an asset, to interact with international collaborators.

You will monitor customer accounts, update CRM sections, prepare customer lists, and support various departments including Inside Sales and ITS. A college diploma and 3–5 years of experience are expected, with a hybrid work arrangement.

Qualifikationen

• College diploma in office technology or related field.
• Three to five years of relevant experience in a similar position.
• Strong communication and interpersonal skills.
• Excellent customer service skills.
• Adept at multitasking and managing priorities in a fast-paced environment.
• Willingness to learn new tools and data systems.
• Attention to detail, good organizational skills, proactive and team spirit.
• Fluent in French and English (Spanish an asset), both verbal and written.

Aufgaben

• Monitor customer accounts using the client relationship management (CRM).
• Ensure the quality of all customer information
• Regular updates to various sections of the CRM
• Update and track exception discounts on quotes following the non-standard pricing process
• Create and maintain customer lists & other various sales documents
• Answer various customer inquiries regarding their accounts
• Provide administrative assistance to sales executives and sales management team members as required
• Participate in the annual review of our channel partner program
• Support and collaborate with Inside Sales, Customer Service and ITS departments
• Work on special projects, depending on sales team needs

Kenntnisse

Communication skills

Interpersonal skills

Customer service

Multitasking

Learning new tools

Attention to detail

Organizational skills

Team player

French language

Spanish (asset)

Ausbildung

College diploma in office technology

Tools

MS Dynamics CRM

MS Office Suite

PowerBI

MS Dynamics GP/F&O

Jobbeschreibung

The Sales Support Specialist will be part of a dynamic team tasked with providing day-to-day support to members of the global sales team using several internal tools and administrative systems. Reporting to the Sales Administration Manager, we're seeking someone who is versatile, fully bilingual and energetic to handle various tasks in a stimulating sales environment. Your day at a glance:

• Monitor customer accounts using the client relationship management (CRM):
• Ensure the quality of all customer information
• Regular updates to various sections of the CRM
• Update and track exception discounts on quotes following the non-standard pricing process
• Create and maintain customer lists & other various sales documents
• Answer various customer inquiries regarding their accounts
• Provide administrative assistance to sales executives and sales management team members as required
• Participate in the annual review of our channel partner program
• Support and collaborate with Inside Sales, Customer Service and ITS departments
• Work on special projects, depending on sales team needs

• College diploma in office technology or related field or any combination/experience relevant education
• Three (3) to five (5) years' of relevant experience in a similar position
• Strong communication and interpersonal skills
• Excellent customer service skills
• Adept at multitasking and managing priorities in a fast-paced environment
• Willingness to learn new tools and data systems
• Attention to detail, good organizational skills, proactive and team spirit
• Fluent in French and English (Spanish an asset), both verbal and written (this role requires interaction with our international collaborators and customers)

Your technical expertise

• Working knowledge of a client relationship management application (MS Dynamics CRM/Sales Force)
• Proficient knowledge of MS Office Suite (Outlook, Word, Excel, PowerPoint)
• Knowledge of accounting software (MS Dynamics GP/F&O), an asset
• Knowledge of business analytics solution (PowerBI), an asset
• Experience working in a technology company

• Attractive compensation package
• Training Tuition Reimbursement Program
• Work-life balance with a flexible working schedule

Still not sure if you check every box, but think it's worth a shot? We love that enthusiasm! Thank you for your application, but please note that only qualified candidates will be contacted. Offerings & Transformation hybrid