Sales Support Advisor (FTC 24 Months)

TotalEnergies Group; Greater London; Hybride; GBP 28 000 - 40 000; Plein temps

Résumé du poste

TotalEnergies UK is seeking a proactive Sales Support professional to join our General Aviation and International Aviation teams in London. You will handle inquiries, coordinate deliveries, and process orders to support customer service excellence.

The role requires strong IT literacy, good organisation, and clear communication, with experience in SAP and MS Dynamics preferred. You will contribute to dashboards and monthly reviews while upholding the 'right the first time' ethos.

Qualifications

• Degree required and IT literate.
• Strong organisation and communication skills.
• Problem solving ability with customer focus.
• Experience in Sales support or B2B Customer Service preferred.

Responsabilités

• Handle and prioritise enquiries with prompt acknowledgement and resolution.
• Coordinate deliveries with Logistics and haulier to optimise shipments.
• Enter sales orders in SAP and manage goods receipts/invoices.
• Prepare monthly dashboards and support monthly reviews.
• Record claims and resolve complaints to maintain customer satisfaction.

Connaissances

IT literacy

Organisation

Communication

Problem solving

Customer care

Initiative

Formation

Degree

Outils

SAP

MS Dynamics SALSA

Description du poste

The jobholder will need to be able to multi-task and manage a number of potential issues on a daily basis, must be able to work to strict deadlines. Communication is key as the role requires liaising with customers and support the business in its requirements.

This role has been identified as a key user in the Business Continuity Plan (BCP), and as such the incumbent is required to take their laptop and access card home with them at the end of each workday to ensure business continuity in the event of a disaster

Activities

General Aviation

• Managing and prioritising queries with prompt acknowledgement and resolution
• Working closely with Logistics and haulier to organise and optimise deliveries of products
• Responsible for entering sales orders and confirmations in SAP
• Goods receipts and invoices processing
• Issuing weekly & monthly pricing working closely with General Aviation & Sales Support Manager

International Aviation

• Daily refueling uploads
• Dispute resolution with close communication with the Head Office Team

Month-end reconciliation

Complaints Management

• Record claims in MS Dynamics (SALSA Dynamics) towards achieving 100% resolution and customer satisfaction.

Others

• Delivery of monthly dashboard (sales/volumes, customer service analysis) during monthly business reviews

In line with company’s roadmap, embrace ‘right the first time’ culture

Candidate Profile

Degree. Good level of IT literacy, good organisation skills, good communication skills, problem solving ability, high customer care orientation, ability to work under own initiative with minimal supervision and attention to detail.

Preferrable previous experience in Sales support or B2B Customer Service

Joining TotalEnergies means committing to the energy transition and helping provide energy that is more affordable, more available, and more sustainable for as many people as possible. You will grow within an international multi-energy company where every talent matters. You will contribute to ambitious projects and deliver concrete solutions to today's energy challenges.

Throughout your career, you will benefit from a wide variety of assignments and tailored learning opportunities. You will fully develop your potential in an environment that fosters innovation and excellence. Join committed and collaborative teams where success is built together.

We place respect and employee well-being at the heart of our performance. That is why TotalEnergies values diversity and promotes equal opportunities for all.