Sales Support Advisor

Simplify Group; Sefton; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Competitive salary

Monthly bonus

25 days holiday

Pension scheme

Buy/sell annual leave

Life assurance

Employee Assistance Programme

Family-friendly policies

Conveyancing services

Discounts

Job summary

Simplify Group in Southport is hiring a Sales Support Advisor to join the Conveyancing Sales team. You will support the sales process, maintain records, and ensure smooth information flow between teams.

The role suits highly organised, customer-focused individuals with a proactive approach and a collaborative mindset working in a modern office environment.

Qualifications

• Previous experience in customer service, sales support, administration, contact centre, or office-based roles.
• Excellent written and verbal communication, strong organisation and attention to detail.
• Ability to manage multiple priorities and work well in a team.

Responsibilities

• Handle incoming customer enquiries and provide information about conveyancing services.
• Update and maintain customer records across internal systems.
• Liaise with sales and conveyancing teams to ensure a seamless customer experience.
• Direct more complex queries to appropriate specialists and keep information accurate.

Skills

Customer service

Sales support

Administration

Contact centre

Office-based role

Tools

CRM systems

Microsoft Office

Job description

Sales Support Advisor

Location: Southport
Department: Conveyancing Sales
Salary: £24,879.83 + up to £550 per month bonus (subject to performance)

Join Our Growing Team

Are you highly organised, customer-focused, and looking to build your career in a fast-paced, modern business environment?

We're looking for a Sales Support Advisor to join our Conveyancing Sales team in our contemporary Southport office. This is an exciting opportunity to become part of one of the UK's leading property services groups, supporting customers at the beginning of their home-moving journey and helping our sales teams deliver an outstanding experience.

Working in a vibrant and collaborative office environment, you'll play a key role in supporting the sales process, assisting customers, maintaining accurate records, and ensuring information flows smoothly between teams.

Whether you already have experience in sales support, administration, customer service, or a telephone-based environment, we'd love to hear from you.

What You'll Be Doing

As a Sales Support Advisor, you'll:

• Support our sales team by handling incoming customer enquiries and providing information about our conveyancing services.
• Accurately update and maintain customer records across internal systems.
• Liaise with colleagues across sales and conveyancing teams to ensure a seamless customer experience.
• Assist customers with routine queries and direct more complex matters to the appropriate specialists.
• Communicate key information clearly and accurately between departments.
• Maintain organised and compliant customer records.
• Contribute towards team performance targets and service objectives.
• Support wider business activities as required by the Sales Team Leader.

What We're Looking For

Essential Skills & Experience

• Previous experience in a customer service, sales support, administration, contact centre, or office-based role.
• Excellent communication skills, both written and verbal.
• Strong organisational abilities and attention to detail.
• Ability to manage multiple priorities in a busy environment.
• A positive, team-focused attitude.
• Confidence using computer systems and learning new technologies.
• A genuine passion for delivering great customer experiences.

Desirable

• Experience within the property, conveyancing, legal, financial services, or estate agency sectors.
• Knowledge of the home-moving process.
• Familiarity with CRM systems and Microsoft Office applications.

Why Join Simplify?

At Simplify, we're transforming the home-moving experience through innovation, technology, and outstanding customer service. Our people are at the heart of everything we do, and we're committed to creating an environment where everyone can thrive.

Based in our modern Southport office, you'll be joining a supportive and ambitious team that celebrates success, encourages development, and offers genuine opportunities for career progression.

What You'll Get

• Competitive basic salary
• Monthly performance bonus of up to £550
• 25 days holiday plus bank holidays
• Pension scheme
• Option to buy and sell annual leave
• Life assurance
• Employee Assistance Programme
• Enhanced family-friendly policies
• Free conveyancing legal services
• Retail and lifestyle discounts
• Ongoing training and development opportunities
• Modern office environment with excellent facilities
• Career progression opportunities within a market-leading organisation

Our Culture

At Simplify, we believe that diverse teams perform better. We are committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to succeed. We welcome applications from people of all backgrounds and experiences.

Ready to start your next chapter? Join us in Southport and help make moving home simpler for thousands of customers every year.