Customer Service Assistant

Simplify Group; United Kingdom; Remote; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Pension scheme

Buy and sell holiday scheme

Life assurance

Employee Assistance Programme

Free conveyancing services

Retail discounts

Job summary

Simplify is seeking a Customer Service Assistant in St Ives, Cambridgeshire. You will support the Valuation team, handling referrals, booking appointments and maintaining high service standards.

The role requires confident telephone communication, strong organisation and teamwork. In return, you receive a competitive salary and benefits with a quarterly bonus and career development opportunities.

Qualifications

• Must have previous customer service or office-based experience.
• Confident speaking with customers and third parties over the phone.
• Able to stay calm and professional when priorities compete.
• Strong communication and interpersonal skills.

Responsibilities

• Contacting new referrals within agreed service levels.
• Booking valuation appointments with estate agents.
• Managing and prioritising your own workload to ensure urgent cases are actioned promptly.
• Providing a professional and friendly service to customers and third parties.
• Working closely with colleagues across the wider Valuation team.
• Contributing towards team targets and service objectives.

Skills

Customer service

Telephone handling

Communication

Time management

Job description

Customer Service Assistant

St Ives, Cambridgeshire

£24,879.83 + Bonus (OTE £26,879.83)

Are you passionate about delivering outstanding customer service and looking for a role where your efforts are recognised and rewarded?

At Simplify, we’re looking for a Customer Service Assistant to join our busy Developer Valuation team. If you’re organised, confident on the phone and enjoy helping customers, this could be the perfect opportunity to develop your career with the UK's leading conveyancing and property services business.

What You’ll Be Doing

Known internally as a Valuation Support Consultant, you’ll play a key role in delivering a positive customer experience from the very first interaction.

Your responsibilities will include:

• Contacting new referrals within agreed service levels.
• Booking valuation appointments with estate agents.
• Managing and prioritising your own workload to ensure urgent cases are actioned promptly.
• Providing a professional and friendly service to customers and third parties.
• Working closely with colleagues across the wider Valuation team.
• Contributing towards team targets and service objectives.

This is a fast-paced environment where organisation, attention to detail and excellent customer service are essential.

What We’re Looking For

We’re looking for someone who:

• Has previous customer service or office‑based experience.
• Is confident speaking with customers and third parties over the telephone.
• Remains calm and professional when managing competing priorities.
• Has excellent communication and interpersonal skills.
• Takes pride in delivering a great customer experience.
• Enjoys working as part of a supportive and collaborative team.

Full training will be provided, so we’re keen to hear from individuals with the right attitude and willingness to learn.

What’s In It For You?

• Salary of £24,879.83
• Quarterly bonus of up to £500
• 25 days annual leave plus bank holidays
• Pension scheme
• Buy and sell holiday scheme
• Life assurance
• Employee Assistance Programme
• Enhanced maternity, paternity and adoption pay
• Free conveyancing legal services
• 24-hour GP access
• Retail discounts and employee benefits platform
• Career development opportunities within a market‑leading business

Diversity & Inclusion

At Simplify, we believe that diverse teams drive better outcomes for our clients, colleagues and business. We are committed to creating an inclusive workplace and welcome applications from suitably qualified candidates regardless of age, disability, gender identity, ethnicity, religion or belief, sexual orientation or background.

About Simplify

Simplify is the UK's leading conveyancing and property services group, bringing together some of the country's largest conveyancing law firms and market‑leading property services businesses. We help thousands of customers move home every year through innovative technology, exceptional service and talented people.