Property Sales Progressor - Customer Service

Simplify; St. Ives; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Bonus

Pension

Life Assurance

Holiday buy/sell

24-hour GP service

Job summary

Simplify is seeking a Property Sales Progressor - Customer Service in St. Ives to manage a caseload of properties and keep clients updated on transaction progress. The role emphasizes customer service, relationship building, and proactive problem solving within a busy conveyancing environment.

You will interact with clients, agents, and partners, ensuring smooth transactions and timely updates. A strong Excel and MS Office capability is helpful for reporting and workflow tracking.

Qualifications

• Experience in property, sales, or customer service is preferred.
• Engaging personality with customer focus and relationship-building.
• Confident, enthusiastic, and able to work in a busy environment.
• Strong numeric and Excel/Office skills are beneficial.

Responsibilities

• Manage own caseload of properties to a high standard.
• Liaise with clients, beneficiaries, and partners, updating progress of each transaction.
• Chase estate agents and mortgage offers, check chains and encourage actions.
• Provide troubleshooting and customer care to ensure smooth transactions.

Skills

Customer service

Sales

Relationship building

Problem solving

Excel

Microsoft Office

Tools

Excel

Job description

PROPERTY SALES PROGRESSOR - CUSTOMER SERVICE

Salary: £28,237.00 + Bonus (circa £31,000.00 OTE)

Location: St. Ives, Cambridgeshire

Ambitious and driven? Bags of personality? Want to work with a growing team with the support to get things done?

Experience of working within either the Property industry and/or within a Sales or Customer Service role?

Come and join in the fun at Move With Us!

Benefits

Competitive Salary of £28,237.00 + bonus (circa £31,000.00 OTE), a friendly and modern office in beautiful surroundings, 25 Days Holiday (Plus 8 Days Public Holiday), Option To Buy Or Sell Holiday, Company Pension, Life Assurance, Enhanced Maternity, Paternity & Adoption Pay, Free Conveyancing Legals, GP 24-hour service, Retail Discounts Plus Many More!

What You’ll Be Doing

• Managing your own caseload of properties to a high standard
• Liaising with, looking after, and constantly updating our clients, beneficiaries and business partners with the progress of each transaction
• Chasing estate agents and mortgage offers, checking chains and encouraging buyers and clients to do what they need to do
• Troubleshooting and customer care, ensuring transactions are as smooth as possible

OUR HIRING PROCESS:

• You’ve checked out our job ad
• It’s gathered your interest and you’ve applied using our easy application process
• If selected, you come meet our lovely team and we discuss the finer details
• If successful, we make the offer and get the ball rolling
• Once in post you can recommend your friends come on over and earn a sweet referral bonus - for each one!

Requirements

And now for the nitty gritty:

Although this post does not have any pre-requisite qualifications, we do still need candidates to have previous work experience in either the property industry, sales, or customer service, as a foundation to build on from.

You’ll need to have an engaging personality, be customer focused and keen to build relationships with your clients, and have lots of confidence and enthusiasm.

You will enjoy solving problems, thinking on your feet, and thrive in a busy environment where you will be afforded every opportunity to shine!

As such you will need to show commitment and have ambition to succeed, as once you are through the door and up to speed, the opportunities to progress and develop are almost limitless for those who want them. You will also need to be well versed and experienced with Microsoft Office, especially Excel, as this is used heavily within this department.

Whilst able to operate independently, you will also need to be a team player and willing to support your colleagues as needed to deliver results. As such your bonus will be influenced by the success of the team and not just individual performance.

OUR PEOPLE

Simplify believes diversity brings benefits for our clients, our business and our people. This is why we are committed to being an inclusive employer and encourage applications from all suitable applicants irrespective of background, circumstances, age, disability, gender identity, ethnicity, religion or belief and sexual orientation.

About Us

Simplify is the UK’s leading conveyancing and property services business, comprising nine businesses which include some of the largest conveyancing law firms in the UK, two leading independent property services businesses as well as being the market-leading direct to consumer online conveyancer.