Team Administration Assistant - Part-Time

Simplify Group; St. Ives; Remote; GBP 17,000 - 25,000; Part time

Benefits offered by this job

25 Days Holiday

Life Assurance

Healthcare discounts

Free Parking

Job summary

Move With Us, part of Simplify, is seeking a part-time Team Administration Assistant (25 hours per week) in St. Ives, Cambridgeshire. The role focuses on probate client support, referrals, and admin tasks across the team, with direct client contact and a cultured, customer-focused approach.

You will manage referrals, coordinate with the Sales team, and ensure timely responses to enquiries, while staying organised and delivering quality service in a busy environment.

Qualifications

• Strong administration and customer service skills.
• Confident when speaking with clients over the phone.
• Organised, accurate and empathetic in approach.

Responsibilities

• Manage incoming referrals and monitor the referral inbox.
• Allocate tasks to the Sales team and provide admin support.
• Interact with clients, respond to enquiries, and understand their requirements.
• Prioritise multiple tasks and meet deadlines with attention to detail.
• Collaborate with Probate and Maintenance teams and other units within Simplify.

Skills

Administration

Customer service

Phone etiquette

Time management

Attention to detail

Job description

PART-TIME TEAM ADMINISTRATION ASSISTANT - 25 HOURS PER WEEK

Monday-Friday, 09:00-14:00or 10:00-15:00

SALARY: £24,879.83 pro-rata (£16,586.55)

LOCATION: St. Ives, Cambridgeshire

Do you have strong administration and customer service skills? Are you confident speaking with clients over the phone and comfortable juggling multiple tasks and priorities? Are you organised, accurate and empathetic in your approach?

Known internally as aProbate Beneficiary Contact Administration Support, this Team Administration Assistant role here with us at Move With Us (part of Simplify), is all about providing first-class administrative and client support.

Working with our existing client base in the Probate division, the Team Administration Assistant plays an important part in ensuring new referrals and client enquiries are handled efficiently, accurately, and professionally. You'll manage incoming referrals, monitor and manage the referral inbox, allocate tasks to the Sales team, and provide wider administrative support to help the team effectively manage its portfolio.

You'll also have direct contact with our clients, responding to enquiries and working with their requirements, so you'll need to be confident communicating both verbally and in writing and able to provide excellent customer service.

You'll be happiest in a busy environment where there is plenty to keep on top of. You'll be organised, able to transition between different tasks and comfortable working to deadlines while maintaining excellent attention to detail.

Experience or knowledge of the UK probate or property sectors would certainly be advantageous but not at all essential, we are most interested in hearing from people with strong transferable administration and customer service skills who are keen to learn and develop.

BENEFITS

Competitive Salary of£24,879.83 pro-rata (£16,586.55 for 25 hours per week), working from a modern office in beautiful surroundings, 25 Days Holiday (Plus 8 Days Public Holiday) increasing with length of service, Option To Buy Or Sell Holiday, Life Assurance, Enhanced Maternity, Paternity & Adoption Pay, Free Conveyancing Legals, GP-24 Hour Service, Retail Discounts, Free On-Site Parking, Plus Many More!

We will need a few things from you…

To be successful in this role, you'll need to be a confident communicator with a professional and approachable manner. A significant part of the role involves communicating with colleagues, clients and external partners, particularly over the telephone, so you'll need to be comfortable picking up the phone and dealing with a variety of enquiries.

You'll be organised and conscientious, with good time-management skills and the ability to work accurately to deadlines. There can be several different things requiring your attention at once, so you'll need to be able to prioritise effectively, transition between tasks and remain professional when working under pressure.

As you'll be supporting our Probate division and dealing directly with clients, some of whom may be upset, empathy, and good listening skills are particularly important. You'll understand that different situations can require different approaches and will be able to adapt your communication accordingly.

You'll also be computer literate, self-motivated and enthusiastic, with a strong customer-service focus.

Teamwork is important to us, and you'll work closely with colleagues across our Probate and Maintenance departments as well as other areas of Simplify. At the same time, you'll be comfortable working independently, taking responsibility for your own workload and knowing when to seek advice or support.

Previous knowledge of the UK probate industry and/or the property sector would be an advantage, but isn't at all essential as the right person will be trained. More important is that you bring strong administration and customer-service skills, attention to detail, compassion, and a genuine willingness to learn.

OUR PEOPLE

Simplify believes diversity brings benefits for our clients, our business and our people. This is why we are committed to being an inclusive employer and encourage applications from all suitable applicants irrespective of background, circumstances, age, disability, gender identity, ethnicity, religion or belief and sexual orientation.

ABOUT US

Simplify is the UK’s leading conveyancing and property services business, comprising nine businesses which include some of the largest conveyancing law firms in the UK, two leading independent property services businesses as well as being the market-leading direct to consumer online conveyancer.