Sales Support Administrator – Hybrid (2 WFH Days)

Fleet Alliance; Glasgow; Hybrid; GBP 21,000 - 27,000; Full time

Job summary

Fleet Alliance, based in SkyPark, Glasgow, is seeking an experienced Administrator to join the Sales Support Team on a temporary 12-month basis. You will process new vehicle orders, perform pre-order checks, handle calls, and support sales staff to ensure excellent customer service.

The role requires experience in customer-facing administration, strong communication skills, and proficiency with CRM, Excel and Word. The company supports hybrid working with 2 days at home and 3 in the office.

Qualifications

• Experience in a customer facing administrative role.
• Excellent telephone and customer service skills.
• High standard of written and verbal communication with great attention to detail.
• Experienced in a role with multiple computer systems and varying demands.
• Comfortable handling complaints when required and helping to meet customer needs.
• Highly competent in computer packages including CRM, databases, Excel and Word.
• Problem solving ability.
• Willingness to cover other roles when required.
• Knowledge of vehicles and the sector is beneficial.

Responsibilities

• Processing of new orders from all sales channels within the business.
• Complete pre order checks and place order with dealerships/manufacturers.
• Promptly and professionally receive all telephone calls (overspill from reception).
• Support sales staff by developing an interest in orders, incoming calls and general business.
• Communicate professionally with sales staff and deliver solutions when issues arise.
• Secure finance quotation and manage the anti-money laundering checks process.
• Assist with dealer to secure escalations.
• Complete delivery today calls to customers to ensure everything went smoothly with delivery.
• Adept at using CRM and ensuring that the system is kept updated.
• Deal with ad hoc queries from customers, and provide information as required.
• Cover for other roles and Reception when required.
• Conducting weekly follow-ups on outstanding administration fees with customers and reporting actions and outcomes to line management.

Skills

Customer-facing experience

Telephone skills

Written & verbal communication

Attention to detail

Multi-system experience

Complaint handling

Problem solving

Tools

CRM

Databases

Excel

Word

Job description

Fleet Alliance, based in SkyPark, Glasgow, is seeking an experienced Administrator to join the Sales Support Team on a temporary 12-month basis. You will process new vehicle orders, perform pre-order checks, handle calls, and support sales staff to ensure excellent customer service.

The role requires experience in customer-facing administration, strong communication skills, and proficiency with CRM, Excel and Word. The company supports hybrid working with 2 days at home and 3 in the office.