Sales Support Administrator (Maternity Cover)

Fleet Alliance; Glasgow; Hybrid; GBP 21,000 - 27,000; Full time

Job summary

Fleet Alliance, based in SkyPark, Glasgow, is seeking an experienced Administrator to join the Sales Support Team on a temporary 12-month basis. You will process new vehicle orders, perform pre-order checks, handle calls, and support sales staff to ensure excellent customer service.

The role requires experience in customer-facing administration, strong communication skills, and proficiency with CRM, Excel and Word. The company supports hybrid working with 2 days at home and 3 in the office.

Qualifications

• Experience in a customer facing administrative role.
• Excellent telephone and customer service skills.
• High standard of written and verbal communication with great attention to detail.
• Experienced in a role with multiple computer systems and varying demands.
• Comfortable handling complaints when required and helping to meet customer needs.
• Highly competent in computer packages including CRM, databases, Excel and Word.
• Problem solving ability.
• Willingness to cover other roles when required.
• Knowledge of vehicles and the sector is beneficial.

Responsibilities

• Processing of new orders from all sales channels within the business.
• Complete pre order checks and place order with dealerships/manufacturers.
• Promptly and professionally receive all telephone calls (overspill from reception).
• Support sales staff by developing an interest in orders, incoming calls and general business.
• Communicate professionally with sales staff and deliver solutions when issues arise.
• Secure finance quotation and manage the anti-money laundering checks process.
• Assist with dealer to secure escalations.
• Complete delivery today calls to customers to ensure everything went smoothly with delivery.
• Adept at using CRM and ensuring that the system is kept updated.
• Deal with ad hoc queries from customers, and provide information as required.
• Cover for other roles and Reception when required.
• Conducting weekly follow-ups on outstanding administration fees with customers and reporting actions and outcomes to line management.

Skills

Customer-facing experience

Telephone skills

Written & verbal communication

Attention to detail

Multi-system experience

Complaint handling

Problem solving

Tools

CRM

Databases

Excel

Word

Job description

About Fleet Alliance

As part of Global Vehicle Group (GVG) – the UK’s largest and most diverse B2B leasing broker – Fleet Alliance is a multi-award-winning fleet management and salary sacrifice scheme provider. We manage over 70,000 vehicles with a combined funded value exceeding £2.5 billion. Our market-leading Fleet 360 model ensures the best combination of advice, products, competitive pricing, and outstanding service. We utilize our cloud-based fleet management suite e-Fleet and our award-winning smartphone app e-Fleet Mobile to deliver excellent service to clients. Our dedicated team provides named contacts for account management and award-winning customer service. We're also really nice people!

The role

We are looking for an experienced Administrator to join our Sales Support Team.

You will provide administrative support to the sales support team, processing new vehicle order and ensuring excellent levels of service for our customers.

This is a temporary fixed-term opportunity expected to last approximately 12 months.

What will I be doing

• Processing of new orders from all sales channels within the business.
• Complete pre order checks and place order with dealerships/manufacturers.
• Promptly and professionally receive all telephone calls (overspill from reception).
• Support sales staff by developing an interest in orders, incoming calls and general business.
• Communicate professionally with sales staff and deliver solutions when issues
  arise.
• Secure finance quotation and manage the anti-money laundering checks process.
• Assist with dealer to secure escalations.
• Complete delivery today calls to customers to ensure everything went smoothly with delivery.
• Adept at using CRM and ensuring that the system is kept updated.
• Deal with ad hoc queries from customers, and provide information as required.
• Cover for other roles and Reception when required.
• Conducting weekly follow-ups on outstanding administration fees with customers and reporting actions and outcomes to line management.

What will I need to succeed

• Experience in a customer facing administrative role
• Excellent telephone and customer service skills
• High standard of written and verbal communication with great attention to detail
• Experienced in a role with multiple computer systems and varying demands
• Comfortable handling complaints when required and helping to meet customer needs
• Highly competent in computer packages including CRM, databases, Excel and Word
• Problem solving ability
• Willingness to cover other roles when required
• Knowledge of vehicles and the sector is beneficial

Why you will love working with us

Fleet Alliance is based in SkyPark, Glasgow, a dynamic setting that boasts stunning Glasgow panoramas and our offices have a lively and collaborative work culture.

These aren’t just empty words either, with our business being recognised as a UK Great Place to Work for 13 consecutive years.

Fleet Alliance has flexible working hours and a pattern of 2 days working from home and 3 in the office, which means that you can achieve a better life balance.

We offer anindustry-leadingpersonal benefits package which includes:

• 35 days holidays plus 2 duvet days, a shopping day, a volunteering and your birthday off every year!
• Annual Birthday Voucher, Wellbeing Voucher, VIP Concert Tickets, a fitness tracker and a range of social, charity and wellbeing events
• A wide array of flexible benefits to choose from such as cinema tickets, gym memberships and health benefits

If you’re attracted to working our distinctive and flexible culture, then joining Fleet Alliance might be the right move for you.

To learn more about Fleet Alliance being a Great place to work visit:

Working at Fleet Alliance Limited | Great Place To Work® UK