Sales Support Administrator - Gtm

Experian; United Kingdom; Hybrid; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Pension

Bupa healthcare

Sharesave Scheme

25 days annual leave

Job summary

Experian is seeking a Sales Support Administrator to provide essential administrative support to the sales team within the GTM function. You will ensure orders, billing and system updates are completed accurately and on time, contributing to a smooth revenue cycle and strong internal collaboration.

The role focuses on internal processes rather than client-facing duties, with hybrid working arrangements (40% office-based) and a comprehensive benefits package.

Qualifications

• Experience in a sales administrative, sales support, or sales operations role.
• Experience speaking to customers.
• Comfortable working with systems such as CRM, billing platforms or internal tools.
• Strong attention to detail with the ability to handle high-volume, process-driven work.
• Good written and verbal communication skills.
• Ability to follow processes and work within defined guidelines.

Responsibilities

• Process and maintain Sales BU activities, including updating system settings and configurations.
• Support revenue and billing activities ensuring data accuracy and alignment with terms.
• Process new orders and opportunities, ensuring timely setup for delivery.
• Complete routine data entry and updates across systems (CRM, billing, etc.).
• Support preparation and processing of quotes, orders and contracts with complete information.
• Maintain clean CRM records for all transactions.
• Track orders and raise issues when information is missing or incorrect.

Skills

Sales admin experience

Customer communication

CRM systems

Tools

CRM systems

Billing platforms

Internal tools

Job description

Job Description

We're looking for a Sales Support Administrator, with experience of working with sales team, to provide administrative sales support to one of the sales team in GTM, focusing on efficient processing and maintenance of core sales and revenue activities.

You will support internal sales teams and operational processes rather than acting as a client-facing relationship owner. You will ensure orders, billing, and system updates are completed accurately and on time, contributing to a smooth sales and revenue cycle.

Responsibilities

Operational & Administrative Support

• Process and maintain Sales BU activities, including:
  • Resetting and updating system settings
  • Maintaining accurate product and customer configurations
• Support revenue and billing activities ensuring accuracy of data and alignment with agreed commercial terms
• Process new orders and quick-win opportunities, ensuring timely setup and readiness for delivery
• Complete routine data entry and updates across systems (e.g. CRM / billing / systems)
• Support the preparation and processing of quotes, orders and contracts, ensuring information is complete and accurate
• Maintain clean and up-to-date CRM records for all supported transactions
• Track progress of orders and raise issues where information is missing or incorrect

Process & Quality

• Follow defined processes and procedures to ensure consistency and compliance
• Identify and elevate data quality issues or recurring errors to senior team members
• Support simple process improvements through feedback on operational challenges

Communication & Coordination

• Act as a point of contact for internal queries relating to order processing, billing or setup
• Liaise with relevant internal teams (e.g. billing, ops, support) to resolve queries and complete tasks
• Provide timely updates on task progress and completion

Qualifications

• Experience in a sales administrative, sales support, or sales operations role
• Experience speaking to customers.
• Comfortable working with systems such as CRM, billing platforms or internal tools
• Strong attention to detail with the ability to handle high-volume, process-driven work
• Good written and verbal communication skills
• Ability to follow processes and work within defined guidelines

Additional Information

Benefits package includes:

• Hybrid working - 40% office based
• Great compensation package and discretionary bonus
• Core benefits include Pension, Bupa healthcare, Sharesave Scheme and more
• 25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional annual leave.

Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and Affimative Action employer. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Recruitment Fraud Awareness

Experian's recruitment process is conducted only through authorised channels. Recruitment communications will only be sent from an @experian.com email address. Experian will never ask candidates to make any payment as part of an application, interview, assessment, onboarding, or recruitment process. To apply for roles or verify opportunities, please visit experian.com/careers

Grade: EB10/F

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Full-time