Revenue Operations Analyst

Experian Group; Greater London; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Hybrid working

Discretionary bonus

Pension & healthcare

Job summary

Experian is seeking a Revenue Operations Analyst to support global commercial operations within the EDQ team. You will collaborate with regional sales operations teams across North America, UK/EMEA and APAC, focusing on CRM operations, governance, reporting, and analytics.

You will maintain global standards for Salesforce CRM and CPQ, configure CPQ for EDQ, and develop Power BI dashboards while providing 2nd line support to regional teams.

Qualifications

• Experience in an analytics or operations role.
• Strong data analysis skills with Excel and Power BI.
• Experience supporting Salesforce CRM and CPQ systems is a plus.

Responsibilities

• Maintain global standards for end-user CRM best practices in Salesforce and CPQ.
• Configure and administer CPQ system for EDQ globally, including weekly releases.
• Create and escalate change requests with development teams.
• Develop global Power BI dashboards and reports for the EDQ team.
• Provide 2nd line support for Salesforce CRM and CPQ.

Skills

Analytical mindset

Advanced Excel

Power BI

CRM operations knowledge

Tools

Salesforce

CPQ

Job description

Role Overview

We are looking for a Revenue Operations Analyst to support Experian's global commercial operations within the global Data Quality (EDQ) team. You will collaborate with regional sales operations teams across North America, UK/EMEA and APAC.

You will partner with the Revenue Operations Lead and be a global subject matter expert for Sales Operations strategies within the team.

You will focus on CRM Operations, Commercial Governance, Reporting, and analytics.

• Maintain and establish global standards for end-user best practice within Salesforce CRM and Configure-Price-Quote (CPQ) systems for the EDQ team globally, encouraging and improving user adoption across both CRM systems

• Configure and administrate the CPQ system for EDQ globally, assisting with weekly releases from development sites to production, covering product and pricing updates, documentation, and general system maintenance

• Collaborate with global development teams, creating and escalating high-effort change requests which require development resourcing. Create user stories relating to change requests for system developers

• Contribute to projects relating to strategic plans, for sales automation, reducing administrative tasks or steps within the end-to-end sales cycle

• Create and own global Power BI dashboards, building a shared workspace with user-friendly and informative reports
• 2nd Line Support for Salesforce CRM and CPQ systems, supporting regional sales operations teams with troubleshooting and low-effort change requests

Experience and Skills

• Previous experience in an analytics or operations role
• A problem solving and analytical mindset with advanced Microsoft Excel and Power BI (creating Power BI dashboards)

• Exemplify initiative, integrity and work toward continuous improvement and learning

• Work at all levels within the company, Managers to Executive level

Desirable

• Knowledge of Salesforce.com Administration or CPQ (Configure-Price-Quote)

About Experian

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.

Benefits package includes:

• Hybrid working - 40% office based
• Great compensation package and discretionary bonus
• Core benefits include Pension, Bupa healthcare, Sharesave Scheme and more
• 25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional annual leave.

Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces 2025 (Fortune Global Top 25), Great Place To Work in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and Aff…

Grade: EB10

Recruitment Fraud Awareness

Recruitment communications will only be sent from an @experian.com email address. Experian will never ask candidates to make any payment as part of an application, interview, assessment, onboarding, or recruitment process.