Customer-Focused Sales Support Specialist

Forrest Recruitment Ltd.; Manchester; On-site; GBP 25,000 - 31,000; Full time

Job summary

Forrest Recruitment Ltd. is seeking a Sales Support Administrator on a permanent basis in Stockport. You will be part of a close-knit team, delivering excellent customer service as you handle enquiries, process orders and support quotations.

The role includes outbound calls, upselling adds-on products and collaborating with other departments to ensure a seamless customer experience. A target-driven mindset and relationship-building skills are essential.

Qualifications

• Experience in a target-driven role.
• Confident making outbound calls and building relationships.
• Experience handling customer enquiries via phone and email.

Responsibilities

• Answering customer and client enquiries via telephone and email
• Resolving customer complaints in a timely manner
• Upselling add on products
• Keeping record of customer interactions
• Proactively follow up on quotations and enquiries
• Processing customer orders and returns
• Collaborate with other departments to ensure a seamless customer experience

Job description

Forrest Recruitment Ltd. is seeking a Sales Support Administrator on a permanent basis in Stockport. You will be part of a close-knit team, delivering excellent customer service as you handle enquiries, process orders and support quotations.

The role includes outbound calls, upselling adds-on products and collaborating with other departments to ensure a seamless customer experience. A target-driven mindset and relationship-building skills are essential.