Sales Support Administrator

Eurofins Scientific SE; Wolverhampton; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join a leading international life sciences company as a Sales Administrator. You will manage incoming sales enquiries, convert them into business, and ensure excellent customer service. This role offers a supportive environment with opportunities for growth and development.

Benefits

Enhanced annual leave entitlement

Company pension plan

Life assurance (4x annual salary)

Healthcare cash plan (after 6+ months)

Free parking

Worldwide career opportunities

Qualifications

• Effective communication skills, both written and oral.
• High attention to detail.
• Ability to work within a team.

Responsibilities

• Manage all incoming sales enquiries and convert them into invoiced business.
• Administer new sales enquiries and assign to the relevant team member.
• Provide high levels of internal and external customer care.

Skills

Effective communication

Attention to detail

Teamwork

Job description

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier, and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.

Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.

We’re proud to be an armed forces-friendly place to work and welcome applications from reservists, armed forces veterans (including the wounded, injured, and sick), as well as cadet instructors, and military spouses and partners.

If you want to continue to help make our world a safer and healthier place, then apply for the role below and become a part of the extraordinary Eurofins.

Job Description

Unfortunately, we are unable to offer visa sponsorship for this role.

37.5 Hours per week. Monday - Friday. 9.00am - 5.00pm.

Purpose of the Post

To manage all incoming sales enquiries. To convert these enquiries into invoiced business or hand the lead over to a member of the field-based sales team according to size and business scale.

• Administer all new sales enquiries coming into the sales inbox and assign to the relevant team member
• Turn these sales queries around including the raising of quotations, sending new client registration forms, and being part of the onboarding team
• Liaise with Europortal onboarding team to ensure training is arranged in a timely manner
• Where the leads are potentially significant (revenue or business scale), ensure these are passed on fully to the Business Development Sales team
• Answer phone calls from new customers and deal with queries as they arise
• Follow up with customers to ensure satisfaction after transferring to the customer service team
• Respond to emails, texts, and phone calls from customers
• Input new client details into CRM and log new prospects, leads, and opportunities
• Communicate with new customers during the first month of operation to ensure effective service aligned with customer expectations
• Carry out a full handover of the customer into daily customer service routines after the first month to maintain service quality
• Provide high levels of internal and external customer care
• Have a good understanding of core operating systems – FGS, CRM, CLO, CLQ, Europortal, RelationWise, and other applicable systems

Qualifications

• Effective communication skills, both written and oral
• High attention to detail
• Ability to work within a team

Additional Information

At Eurofins, we are growing, innovating, and always learning. We celebrate employee achievements through awards, recognize colleagues' life events, and support charitable causes through global fundraising activities.

Benefits include:

• Enhanced annual leave entitlement
• Additional annual leave purchase scheme
• Annual leave sell-back scheme
• Additional annual leave at service milestones
• Company pension plan
• Life assurance (4x annual salary)
• Healthcare cash plan (after 6+ months)
• Enhanced maternity, adoption, and paternity schemes
• Employee assistance program – 24/7 confidential support
• Health and wellbeing programs
• Free parking
• Worldwide career opportunities

What Happens Next

Our recruitment process may include assessment centers or staged interviews, providing an opportunity to experience working at Eurofins and showcase your skills. We collect and process personal data in compliance with data protection laws.

Closing Date

We reserve the right to close or extend this position depending on application volume. Early applications are encouraged. If you do not receive a response within 4 weeks of the application deadline, your application was unsuccessful.

We support your development! Even if you don’t meet 100% of the requirements, we encourage you to apply. Eurofins is committed to supporting your career growth.

We embrace diversity! Eurofins is an Equal Opportunity Employer, prohibiting discrimination based on gender identity, race, age, religion, sexual orientation, disability, or other characteristics that make our employees unique.

Sustainability matters to us! We promote sustainable practices at the local level and have a dedicated team working towards carbon reduction goals.