Sales Support Administrator

Kasha; Wales; Remote; GBP 25,000 - 30,000; Full time

Job summary

Join a forward-thinking company dedicated to empowering small businesses as a Sales Support Administrator. In this pivotal role, you will provide essential administrative support to the sales team, ensuring seamless operations and enhancing customer experiences. Your organizational skills will help streamline processes, while your proactive mindset will enable you to thrive in a fully remote environment. This innovative firm offers a competitive salary, performance bonuses, and opportunities for professional development. If you're passionate about supporting small businesses and eager to make a difference, this role is perfect for you.

Benefits

Performance-related bonuses

Phone & Laptop

Fully remote role

Professional development opportunities

Occasional travel opportunities

Qualifications

• Experience in sales support or admin roles, preferably in SaaS or fintech.
• Strong organizational skills and attention to detail required.

Responsibilities

• Provide administrative support and manage sales documentation.
• Handle customer inquiries and support onboarding processes.
• Collaborate with sales and marketing teams for effective communication.

Skills

Sales Support Experience

Organizational Skills

Multitasking

CRM Proficiency

Communication Skills

Proactive Mindset

Tools

CRM Tools

Sales Software

Job description

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Talent Acquisition Extraordinaire | Head of People

Kasha is a global platform designed to empower small business owners, solopreneurs, and freelancers by offering an all-in-one solution for running and growing their businesses. Our platform integrates services such as company formation, banking, invoicing, client management, and website building into a seamless experience.

We are looking for an organized and proactive Sales Support Administrator to join our team. This role is crucial in ensuring the efficiency of our sales operations and enabling the Sales Executives to achieve their goals. You will be the backbone of the sales team, providing administrative support, managing customer inquiries, and helping streamline sales processes.

Key Responsibilities

1. Administrative Support
   • Prepare and maintain sales documentation, reports, and presentations.
   • Assist in the management of the Customer Relationship Management (CRM) tool, ensuring accurate and up-to-date information.
   • Coordinate and schedule meetings, calls, and follow-ups for the sales team.
2. Customer Assistance
   • Handle customer inquiries and direct them to the appropriate sales representative.
   • Support new customers through the onboarding process, ensuring a smooth experience.
   • Monitor and manage sales pipelines, ensuring timely follow-ups and task completion.
   • Collaborate with the marketing team to align outreach campaigns with sales efforts.
   • Track key performance indicators (KPIs) and generate reports for management review.
3. Collaboration and Communication
   • Act as a liaison between the sales team and other departments to ensure seamless communication and coordination.
   • Gather and relay market insights and customer feedback to help refine Kasha’s offerings.

What We’re Looking For

• Proven experience in a sales support or administrative role, preferably in SaaS, fintech, or B2B industries.
• Strong organizational and multitasking skills, with high attention to detail.
• Proficiency in CRM tools and other sales software.
• Excellent communication skills, both written and verbal.
• A proactive mindset with the ability to work independently in a remote environment.
• Passion for supporting small businesses and independent professionals.

What We Offer

• £25,000 Basic + Performance related bonuses
• Phone & Laptop
• Fully remote role with occasional travel opportunities.
• The chance to work with an innovative and globally distributed team.
• Professional development opportunities in a rapidly growing company.
• The opportunity to contribute to a platform redefining how small businesses operate.

How to Apply

Submit your CV and a cover letter detailing your administrative and sales support experience and why you’re excited to join Kasha. Explain how your skills can contribute to our mission of simplifying business operations for small businesses worldwide.

Seniority Level

Associate

Employment Type

Full-time

Job Function

Industries: Financial Services, Internet Marketplace Platforms, and Software Development