Sales Support Administrator

Eurofins USA; Wolverhampton; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading life sciences company as a Sales Coordinator, managing incoming sales enquiries and ensuring customer satisfaction. This role involves liaising with teams, providing excellent customer care, and maintaining client records. Eurofins values diversity and sustainability in its workforce.

Benefits

Enhanced Annual Leave Entitlement

Company Pension Plan

Life Assurance Scheme (4x annual salary)

Healthcare Cash Plan (after 6+ months)

Employee Assistance Programme – 24/7 confidential support

Health and Wellbeing Programmes

Free parking

Worldwide career opportunities

Qualifications

• Effective communication skills, both written and oral.
• High attention to detail.
• Ability to work within a team.

Responsibilities

• Manage all incoming sales enquiries and convert them into invoiced business.
• Administer new sales enquiries and assign to relevant team members.
• Provide high level of internal and external customer care.

Skills

Effective communication skills

High attention to detail

Ability to work within a team

Job description

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier, and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.

Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.

We’re proud to be an armed forces-friendly place to work and welcome applications from reservists, armed forces veterans (including wounded, injured, and sick), as well as cadet instructors, and military spouses and partners.

If you want to continue to help make our world a safer and healthier place, then apply for the role below and become a part of the extraordinary Eurofins.

Job Description

Unfortunately, we are unable to offer visa sponsorship for this role.

37.5 Hours per week. Monday - Friday. 9.00am - 5.00pm.

Purpose of the Post

To manage all incoming sales enquiries. To convert these enquiries into invoiced business or hand the lead over to a member of the field-based sales team according to size and business scale.

1. Administer all new sales enquiries coming into the sales inbox and assign to the relevant team member.
2. Turn these sales queries around including the raising of quotations, sending new client registration forms, and being part of the onboarding team.
3. Liaise with Europortal onboarding team to ensure training is arranged in a timely manner.
4. Where the leads are potentially significant (revenue or business scale), ensure these are passed on fully to the Business Development Sales team.
5. Answer phone calls from new customers and deal with queries as they arise.
6. Follow up with customers to ensure satisfaction after the first month of transferring to the customer service team.
7. Respond to emails, texts, and phone calls from customers.
8. Input new client details into CRM and log new prospects, leads, and opportunities.
9. Communicate with new customers during the first month of operation to ensure effective service in line with customer expectations.
10. Carry out a full handover of the customer into the daily customer service routines after the first month.
11. Provide a high level of internal and external customer care.
12. Develop a good understanding of core operating systems – FGS, CRM, CLO, CLQ, Europortal, RelationWise, and others.

Qualifications

• Effective communication skills, both written and oral.
• High attention to detail.
• Ability to work within a team.

Additional Information

At Eurofins, we are growing, innovating, and always learning. We celebrate employee achievements through awards, recognize life events, and support charitable causes through fundraising activities.

• Enhanced Annual Leave Entitlement
• Additional Annual Leave Purchase scheme
• Annual Leave Sellback Scheme
• Additional Annual Leave at Employees' service milestones
• Company Pension Plan
• Life Assurance Scheme (4x annual salary)
• Healthcare Cash Plan (after 6+ months)
• Enhanced Maternity, Adoption, and Paternity Schemes
• Employee Assistance Programme – 24/7 confidential support
• Health and Wellbeing Programmes
• Free parking
• Worldwide career opportunities

What Happens Next

Our people are our backbone, so we seek the right individuals to join us. You will be invited to meet the team via an assessment centre or staged interview, depending on the role, to showcase your skills and learn about Eurofins.

Your data

We collect and process personal data during recruitment, committed to transparency and data protection obligations.

Closing Date

We may close or extend this position depending on application volume. Candidates are encouraged to apply early. If you do not hear within 4 weeks of the application deadline, your application was unsuccessful.

We support your development! Even if you don’t meet 100% of the requirements, we encourage you to apply. Eurofins is committed to supporting your career growth.

We embrace diversity! Eurofins is an Equal Opportunity Employer, prohibiting discrimination based on gender identity, race, nationality, age, religion, sexual orientation, disability, or other characteristics.

Sustainability matters to us! We promote sustainable practices at the local level, supported by our dedicated carbon reduction team.