Sales Support Administrator

Eurofins; Wolverhampton; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company dedicated to making the world safer and healthier. In this role, you will manage incoming sales inquiries, ensuring that new customers receive top-notch service. Your responsibilities will include processing sales queries, liaising with various teams, and maintaining high customer satisfaction. With a commitment to employee well-being and growth, this innovative firm offers a supportive environment where you can thrive. If you're passionate about customer service and eager to contribute to a meaningful mission, this opportunity is perfect for you.

Benefits

Enhanced Annual Leave Entitlement

Company Pension Plan

Life Assurance Scheme

Healthcare Cash Plan

Employee Assistance Programme

Health and Wellbeing Programmes

Free parking

Worldwide career opportunities

Qualifications

• Experience in customer service roles is essential.
• Proficiency in IT and communication is required.

Responsibilities

• Manage incoming sales enquiries and convert them into business.
• Liaise with the onboarding team to ensure timely training.

Skills

Customer service experience

Excellent IT skills

Effective communication skills

Attention to detail

Teamwork

Tools

CRM systems

FGS

Europortal

RelationWise

Job description

Company Description

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.

Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.

We’re proud to be an armed forces-friendly place to work and welcome applications from reservists, armed forces veterans (including the wounded, injured and sick), as well as cadet instructors, and military spouses and partners.

If you want to continue to help make our world a safer and healthier place, then apply for the role below and become a part of the extraordinary Eurofins.

Job Description

37.5 Hours per week. Monday - Friday. 9.00am - 5.00pm.

Purpose of the Post

To manage all incoming sales enquiries. To convert these enquiries into invoiced business or hand the lead over to a member of the field-based sales team according to size and business scale.

• Administerall new sales enquiries coming into the sales inbox and assign to the relevant team member
• Turn these sales queries around including the raising of quotations, sending new client registration forms and to be part of the onboarding team
• Liaise with Europortal onboarding team to ensure training is arranged in a timely manner
• Where the leads are potentially significant (revenue or business scale) to ensure these are passed on fully to the Business Development Sales team
• Answerphone calls from new customers and dealwith queries as they arise
• Followup with customers to make sure that they are satisfied after the first month of transferring to the customer service team
• Respondto emails, texts, and phone calls from customers
• Input new client details into CRM and log new prospects, leads and opportunities
• Communicate with our new customers during the first month of operation, to ensure we are providing an effective service in line with customer expectations
• Following the first month of the new customer working with Eurofins, to carry out a full handover of the customer into the daily customer service routines, to ensure the same level of service is maintained going forward
• Provide a high level of internal and external customer care
• To have a good understanding of our core operating systems – FGS, CRM, CLO, CLQ, Europortal, RelationWise and other applicable systems

Qualifications

• Customer services experience
• Excellent IT skills
• Effective communication skills both written and oral.
• High level of attention to detail.
• Ability to work within a team

Additional Information

Benefits

At Eurofins we are growing, innovating and always learning. We celebrate the achievements of our employees through annual long service awards, recognise our colleagues special life events, and we are committed to charitable causes through global fundraising activities.

As a Eurofins employee you will benefit from:

• Enhanced Annual Leave Entitlement
• Additional Annual Leave Purchase scheme
• Annual Leave Sellback Scheme
• Additional Annual Leave at Employees set service dates
• Company Pension Plan
• Life Assurance Scheme (4 times annual salary)
• Healthcare Cash Plan (6+ months service)
• Enhanced Maternity, Adoption and Paternity Schemes
• Employee Assistance Programme – 24/7 confidential
• Health and Wellbeing Programmes
• Free parking
• Worldwide career opportunities
• We also have in place rewards recognising the great work ouremployees deliver, their dedicated service and celebrating special life events.

What Happens Next
Our people are the backbone of what we do, so it's incredibly important we find the right individuals to join us. As a potential new recruit you'll be invited to meet the team in the form of an assessment centre or a staged interview process dependent on the role and it's requirements, this will give you the opportunity to see what working for Eurofins is really like and enable us to get you know your key skills and strengths.

Your data
As part of any recruitment process, the company collects and processes personal data relating to job applicants. The company is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.

Closing Date
We reserve the right to close or extend this position depending on application numbers. Therefore we would urge candidates to submit an application as early as possible.

Due to the high volume of applications we receive please be aware that if you do not receive a response within 4 weeks of the vacancy expiry date unfortunately, on this occasion your application has been unsuccessful.