SaaS Sales Support & Account Manager

Peaple Talent; Poole; Hybrid; GBP 30,000 - 35,000; Full time

Job summary

A fast-growing SaaS business in Poole is looking for a Sales Support Administrator / Account Manager to provide exceptional service and administrative support to the sales team. This full-time role involves managing client relationships, ensuring customer satisfaction, and supporting sales processes. The ideal candidate has previous experience in account management or sales support, strong organisational skills, and effective communication abilities. The position is hybrid, requiring 3 days in the office.

Qualifications

• Previous experience in sales support, account management, or customer service, preferably within SaaS or technology.
• Confident communicator, both written and verbal.
• Proven ability to manage multiple priorities and deadlines effectively.

Responsibilities

• Act as the first point of contact for customer queries.
• Support the sales team with administrative tasks including CRM updates and order processing.
• Manage and nurture client relationships to drive satisfaction and retention.

Skills

Sales support experience

Strong organisational skills

Effective communication

CRM system proficiency

Problem-solving mindset

Tools

Microsoft Office

CRM systems

Job description

A fast-growing SaaS business in Poole is looking for a Sales Support Administrator / Account Manager to provide exceptional service and administrative support to the sales team. This full-time role involves managing client relationships, ensuring customer satisfaction, and supporting sales processes. The ideal candidate has previous experience in account management or sales support, strong organisational skills, and effective communication abilities. The position is hybrid, requiring 3 days in the office.