Sales Support Administrator

Climb Global Solutions; Highweek; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Paid Training

Salary plus commission/bonus schemes

Sick Pay

Holiday Pay

Staff Referral Scheme

Personal Trainer

Yoga

Flexible Working Arrangements

Social Events

Life Assurance with MetLife

Employee Assistance Programme

Medicash Health Plan

Job summary

Climb Channel Solutions UK is recruiting a Sales Support Administrator to join the sales support and customer service team in Ashburton. You will process orders, send renewal quotes and handle queries from customers and publishers, acting as the first point of contact by phone and email.

You will thrive in a high-pressure environment, maintain accuracy, and support account managers with quoting, case building and other admin tasks while contributing to a positive team culture.

Qualifications

• Five GCSEs (or equivalent) including Maths and English.
• Strong verbal and written communication skills.
• Ability to work under pressure and meet deadlines.
• Organised with attention to detail and accurate record-keeping.

Responsibilities

• Process sales orders and monitor progress.
• Send renewal quotes and handle customer, publisher and internal queries.
• Handle returns and direct queries to the relevant department.
• Be the first point of contact via phone and email for customers.

Skills

Verbal communication

Written communication

Customer service

Organisational skills

Time management

Problem solving

Teamwork

Prioritisation

Education

GCSEs including Maths & English

Tools

Microsoft Excel

Outlook

Word

Job description

Location: Ashburton (Office Based)

Are you a skilled administrator looking for an exciting new adventure? This is a fantastic opportunity to join our sales support and customer service department. You will be an important part of a high-performing team that works closely with the sales teams and external customers. You will receive all the support you need to get up to speed and benefit from a training programme that will ensure you are successful.

Salary £26,000 plus commission

Location: Ashburton (Office Based)

About The Role

As a Sales Support Administrator, you will be ensuring that you are delivering excellent service to our customers and sales team. You will be supporting the sales teams by carrying out the administrative functions of the sales order process, such as processing orders, sending renewal quotes, handling customer, publisher and internal queries and handling returns.

You will act as the first point of contact via phone and email, directing queries to the relevant department where necessary.

The ideal candidate will thrive working in a high-pressure environment to meet deadlines while maintaining high standards of accuracy and diligence. You will need to be able to switch between different tasks without losing concentration.

Your role will include, but is not limited to:

• Working in an organised way to help account managers with quoting, case building and other administrative tasks.
• Handling incoming calls and emails, dealing with them appropriately
• Processing and monitoring orders
• Creating accurate records, using attention to detailWorking to deadlines.

About Us

Climb Channel Solutions UK sells software to resellers both in the UK and across Europe, enabling them to provide software, services, and solutions to end users and businesses. We work with many leading global software publishers such as Microsoft, Quest Software, MindManager, Flexera, ManageEngine, and many more.

Climb Channel Solutions UK, based in Devon, is part of Climb Global Solutions (NASDAQ: CLMB) with offices in the USA, Canada, Amsterdam and the UK. We’re an enthusiastic, technically led team that is at the cutting edge of new and exciting technology. We are customer-focused and pride ourselves on offering various solutions; to ensure we can solve our customers’ problems, we invest time in training and personal development. To help the team grow the business, we work hard, giving everyone balance – hybrid working, a personal trainer, yoga and an employee assistance program are just a few of the ways we do this. Having our HQ on the edge of the Dartmoor National Park in the beautiful market town of Ashburton also helps. Colleagues regularly tell us that their teams are why they love their jobs.

Benefits For You

• Paid Training
• Individual Personal Development Plans
• Salary plus commission/bonus schemes
• Sick Pay
• Holiday Pay
• Staff Referral Scheme
• Personal Trainer
• Yoga
• Flexible Working Arrangements
• Social Events/Fundraisers/Staff Parties
• Life Assurance with MetLife
• Employee Assistance Programme for you and your family
• Medicash Health Cash Plan

All companies say that they have a great culture – We are proud that this is reality – We put our people first!

About You

You’ll have five GCSE level 4/grade C (or equivalent) and above, including Maths and English. Our most successful people are commercially minded, focused, supportive, pragmatic, and creative. Does this sound like you?

Other traits and skills we’re looking for:

• Good verbal and written communication skills in English
• Able to use own initiative when dealing with customers
• Able to prioritise and re-prioritise during the day to ensure urgent tasks are completed
• Able to learn new systems and deal with complicated scenarios logically and strategically and know when to ask for assistance
• Friendly, reliable, with good attendance and timekeeping
• Problem-solving and judgmental skills
• Remain calm under pressure
• Customer service skills
• Competent user of Microsoft Excel, Outlook and Word
• Experience of working in an office environment, handling telephone enquiries by phone and email
• Manage time effectively
• Able to work as a team
• Able to prioritise and re-prioritise during the day to ensure urgent tasks are completed

Working hours

37.5 hours (Full time)

Monday to Friday

Salary £26,000 plus commission

Location: Ashburton (Office Based)