Sales Support Administrator

Rubicon Recruitment Agency; Merley; Hybrid; GBP 21,000 - 29,000; Full time

Benefits offered by this job

33 days holiday

Health insurance

Flexible hours + WFH Fridays

Discretionary annual bonus

Autonomy in workload management

Growth opportunities

Collaborative aftersales function

Job summary

Rubicon Recruitment Agency is seeking a Sales Support Administrator in Poole, Dorset, England. The role focuses on preparing quotations, processing orders and supporting ongoing customer communications in a structured, fast-paced environment.

You will manage data accurately, work with ERP/CRM tools, and collaborate with the Aftersales function to maximise opportunities while maintaining high service levels. A hybrid work setup with occasional site presence is offered.

Qualifications

• Experience producing quotations, processing orders and managing customer enquiries.
• Strong attention to detail and accuracy in data handling.
• Proficiency with Microsoft Office and ERP/CRM systems preferred.

Responsibilities

• Prepare accurate quotations for spare parts including commercial, administrative and technical details.
• Follow up on quotations to maximise conversion and identify opportunities for upselling.
• Process claims, credit notes and return orders per approved authority levels.
• Ensure accurate data entry into internal systems and support monthly reporting.
• Directly contact customers to verify data, discuss offers and explore further commercial opportunities.

Skills

Quotation preparation

Order processing

Customer enquiries

ERP/CRM systems

Attention to detail

Data entry

Communication

Microsoft Office

Tools

ERP/CRM tools

Microsoft Office

Job description

Sales Support Administrator Rubicon Recruitment Agency Poole, Dorset, England

Are you a detail‑driven Sales Administrator who enjoys solving customer problems and keeping commercial processes running smoothly? This Sales Support Administrator role offers variety, autonomy and the chance to use your technical understanding to help customers worldwide. You'll be joining a stable, specialist business where accuracy, service and proactive communication are highly valued.

This position is ideal for someone who enjoys structured work, strong relationships, and balancing commercial and technical tasks in a calm but fast‑moving environment.

As a Sales Support Administrator, you will benefit from:

• 33 days holiday
• Aviva health insurance
• 37.50 hour week with Flexible working hours and WFH on Fridays
• Discretionary annual bonus
• Autonomy in managing your workload
• Opportunities to grow your technical and commercial knowledge
• Supportive leadership and a collaborative aftersales function

As a Sales Support Administrator, your responsibilities will include:

• Preparing accurate quotations for spare parts, including commercial, administrative and technical details
• Following up on quotations proactively to maximise conversion and identify opportunities for upselling
• Processing claims, credit notes and return orders in line with agreed authority levels
• Ensuring accurate data entry into internal systems and supporting monthly reporting
• Approaching customers directly to verify data, discuss offers, and explore further commercial opportunities

As a Sales Support Administrator, your experience/skills will include:

• Working within a sales, aftersales, spares, or technical support environment
• experinace producing quotations, processing orders and managing customer enquiries
• Strong attention to detail
• Using systems such as Microsoft Office and ideally ERP/CRM tools
• Communicating clearly and professionally with customers and internal teams
• A structured, accurate and customer‑focused working style

Full-time