Sales Administrator

Pineapple Furniture; Tonbridge and Malling; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Pension scheme

Healthcare Cash Plan

23 days annual leave + UK bank holidays

Extra day's leave for your birthday

Sustainability initiatives

Regular team socials

Access to learning and development platform

Free onsite parking

Job summary

A dynamic furniture company based in Aylesford is seeking a proactive Sales Administrator to support the sales team. The ideal candidate will demonstrate exceptional customer service and organisational skills while managing sales administration and responding to customer enquiries. This position comes with competitive benefits, including annual leave, a healthcare cash plan, and a supportive company ethos focused on sustainability and quality. Join a team dedicated to innovation and exceptional customer care.

Qualifications

• Strong background in administration.
• Excellent IT skills with competent use of Microsoft Office (mainly Outlook and Excel).
• Proven experience of using a CRM or similar system.
• Confident communicator, both internally and externally on the phone.
• Excellent IT skills with Microsoft Office (Outlook & Excel).
• Proven experience using a CRM system.
• Confident communicator internally and externally.
• High level of organisation and ability to prioritise workloads.
• Enthusiastic with a passion to grow with the business.

Responsibilities

• Supporting the sales team with administration tasks as directed.
• Liaising with customers regarding sales requirements.
• Preparing and sending customised quotes for customers.
• Consistent use of CRM system to track sales activities.
• Take incoming calls and qualify enquiries.
• Coordinate post-order administration and delivery queries.
• Capture data from mail merges and update CRM.

Skills

Customer service skills

Organisational skills

Communication skills

Problem solving

Detail-oriented

Time management

Tools

Microsoft Office

CRM systems

Outlook

Job description

Overview

A Bit About The Role.. We're looking for a proactive Sales Administrator to support our dynamic sales team. In this role, you'll bring your passion for customer service and strong organisational skills to manage sales administration, respond to customer enquiries, and keep our CRM system running smoothly.

Job Title: Sales Administrator

Location: Aylesford, Kent

Working Hours: 7.30am - 4.30pm

Responsibilities

• Supporting the sales team with administration tasks as directed.
• Liaising with customers by phone regarding sales requirements.
• Prepare and send customised quotes for prospective and existing customers.
• Consistent and detailed use of CRM system to track and manage all sales activities and pipeline opportunities.
• Taking incoming calls.
• Qualifying incoming enquiries. Ring the client to find out more information about the requirement.
• LiveChats - handling live chat enquiries on the website.
• Taking accountability for all Post Order admin: checking colours, product queries, following up.
• Assisting as necessary with regard to delivery/after-sales enquiries.
• Capturing data from mail merges and updating the CRM.
• Set a meeting agenda for each appointment for the Area Sales Manager. Agree on key outcomes and what's required for the meeting, e.g., vinyl swatches, brochures, and samples.
• Arrange for actions from meetings to be carried out either by him or the back up.
• Data cleansing, inputting data from mail merges.
• Other ad hoc tasks or projects to support the sales team as directed.
• Problem resolution - Address and resolve any issues or concerns raised by clients. Act as a mediator between the client and the company to ensure satisfaction.

Requirements

• Strong background in administration.
• Previous experience in a direct customer facing role.
• Excellent IT skills with competent use of Microsoft Office (mainly Outlook and Excel).
• Proven experience of using a CRM or similar system.
• Confident communicator, both internally and externally on the phone.
• High level of organisational skill.
• Ability to prioritise own workload and juggle multiple requests to deliver on agreed deadlines.
• Ability to set realistic expectations.
• Enthusiastic with a passion to grow with the Business.
• A good listener with the ability to understand what is needed and deliver on expectation.
• Highly organised, diligent and efficient.
• Excellent attention to detail.
• Excellent written and verbal communication skills.
• You embody our company people values:
• Teamwork - Collaborate effectively with humility, appreciating and integrating individual skills and perspectives to achieve collective goals.
• Committed - Dedicate yourself fully to your role, going above and beyond with self-motivation and loyalty to achieve individual, team, and company goals.
• Ownership - Take full responsibility for your work, performance, and conduct, acting with integrity, staying organised, and learning from feedback and mistakes.
• Positive - Approach tasks with optimism and innovation, viewing challenges as opportunities, and bringing energy and enthusiasm to inspire and motivate others.
• Responsive - React quickly and effectively to needs and feedback, prioritising tasks with urgency, embracing change, and maintaining a proactive approach.

Why work for us

Pineapple is a leader in designing and manufacturing innovative furniture solutions for challenging environments. A family run company started in 1975, Pineapple is now a global business with headquarters in Kent (UK) and offices in France, Germany and the USA.

Pineapple still runs by its original ethos of creating mindfully designed furniture that not only works effortlessly and looks great but also helps foster a calm and supportive environment. Join Pineapple and be part of a team that is dedicated to making a difference through quality, innovation, sustainability and exceptional customer care.

Benefits

What we offer you

• We were proudly featured in The Sunday Times as one of the Best Places to Work 2024 & 2025
• Competitive pay
• Pension scheme
• A Healthcare Cash Plan - You can claim for medical expenses, dental or optical services, as well as access to 100s of deals and discounts
• 23 days annual leave + UK bank holidays
• An extra day’s leave for your birthday
• All new starters, we\'ll plant a tree in your honour. We currently have trees planted in the UK, Tanzania, Uganda, Kenya, and Madagascar
• Sustainability-focused - We\'re committed to reducing our environmental impact through low carbon operations, renewable energy, and recycled materials
• Regular team socials and events, including summer and Christmas parties. As well as football and netball teams, and other ad hoc events
• Monthly pizza Friday
• Enjoy free fruit, snacks, hot drinks, and cold beverages
• Employee referrals bonus scheme
• Access to our Learning & Development platform, offering a wide range of online courses, certifications, and professional development tools to support your career growth and skill enhancement
• High-quality office environment
• Free onsite parking / within walking distance from the train station

We are an equal opportunities employer. We welcome applications from all suitably qualified persons.

Agencies we know where you are if we need any support, thank you for your interest in working with Pineapple.