Sales & Style Associate - Drive VIBE & Customer Experience

Urban Outfitters; Greenhithe; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Life Leave

Employee Assistance program

Discount off external gym memberships

Private Medical Insurance

Up to 40% employee discount

Season ticket loan

Cycle to work scheme

Continued development

Job summary

Urban Outfitters in Greenhithe is seeking a store associate to support the management team in delivering a vibrant, engaging shopping environment and to uphold the VIBE philosophy.

You will greet customers, assist with shipments, help with merchandising, and participate in training peers and daily meetings. Strong communication and teamwork are essential to reflect the brand in-store.

Qualifications

• Experience in retail or customer service preferred.
• Knowledge of Urban Outfitters brand and local market appeal.
• Strong communication skills.
• Ability to work collaboratively in a team.
• Willingness to participate in training and development.

Responsibilities

• Deliver a positive, friendly customer experience through conversation and service.
• Enhance the in-store VIBE by focusing on customers during peak hours.
• Uphold mystery shop standards in the store.
• Contribute to the store VIBE by being positive, respectful and helpful.
• Model company standards and lead peers.
• Work productively within the team and take initiative to work with others toward a common goal.
• Assist in the training and development of peers.
• Communicate positively and effectively with peers.
• Attend daily and department meetings.
• Demonstrate proficiency in tills, shipment tasks, and fitting room guidelines.
• Participate in processing new shipments and keep receiving/back stock organized.
• Complete weekly tasks (markdowns, re-tickets, transfers, RTVs) timely and accurately.
• Follow loss prevention guidelines and inventory control measures.
• Adhere to health & safety regulations.
• Uphold merchandising and cleanliness standards.
• Ensure merchandise is ticketed and sales floor is well stocked.
• Support sales by merchandising and display projects.
• Be familiar with current product and trend awareness.

Skills

Customer service

Communication

Teamwork

Training peers

Brand awareness

Job description

Urban Outfitters in Greenhithe is seeking a store associate to support the management team in delivering a vibrant, engaging shopping environment and to uphold the VIBE philosophy.

You will greet customers, assist with shipments, help with merchandising, and participate in training peers and daily meetings. Strong communication and teamwork are essential to reflect the brand in-store.