Retail Sales & Customer Experience Associate

Urban Outfitters; Manchester; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Life Leave

Employee Assistance program

Discount up to 40%

Private Medical Insurance

Season ticket loan

Cycle to work

Continued development

Job summary

Urban Outfitters at Trafford Centre, Manchester, is seeking a store associate to deliver a positive customer experience and support a vibrant VIBE-driven environment. You will engage customers, assist in training peers, and help with daily operations including tills, stock, and merchandising.

The role emphasizes teamwork, effective communication, and adherence to company standards to create an inviting shopping experience for local customers and visitors.

Qualifications

• Previous experience in a retail environment – not a must.
• An awareness of the Urban Outfitters brand and its appeal to the local market.
• Strong communication skills.

Responsibilities

• Deliver a positive, friendly experience by engaging the customer through conversation and service.
• Enhance the store’s VIBE by focusing on customers during peak hours.
• Uphold company standards and act as a positive role model to peers.
• Assist in training and development of peers and participate in department meetings.
• Demonstrate proficiency in till operations, stock handling, and fitting room guidelines.
• Support merchandising and display projects to keep the sales floor well stocked and ticketed.

Skills

Retail experience

Customer service

Communication

Teamwork

Job description

Urban Outfitters at Trafford Centre, Manchester, is seeking a store associate to deliver a positive customer experience and support a vibrant VIBE-driven environment. You will engage customers, assist in training peers, and help with daily operations including tills, stock, and merchandising.

The role emphasizes teamwork, effective communication, and adherence to company standards to create an inviting shopping experience for local customers and visitors.