Sales Associate — Customer Experience & Merchandising

Urban Outfitters; Royal Tunbridge Wells; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Life Leave

Employee Assistance program

40% employee discount

Season ticket loan

Cycle to work scheme

Private Medical Insurance

Continued development opportunities

Job summary

Urban Outfitters in Tunbridge Wells is seeking a Retail Associate to provide a welcoming customer experience and support the store team in creating a vibrant, brand-aligned environment.

You will help with stock, merchandising, and daily tasks while upholding health and safety standards and contributing to a positive VIBE. No strict prior retail experience is required, but strong communication is essential.

Qualifications

• Previous experience in a retail environment is not required but preferred.
• Awareness of Urban Outfitters brand and its local appeal.
• Excellent communication and customer service skills.

Responsibilities

• Deliver a positive, friendly customer experience through conversation and service.
• Engage customers during peak hours to support a smooth store flow.
• Maintain merchandising and store cleanliness to reflect brand standards.
• Participate in team meetings and support peers in training and development.
• Assist with stock, fittings room, and weekly tasks while following loss prevention guidelines.

Skills

Strong communication

Retail experience

Brand awareness

Job description

Urban Outfitters in Tunbridge Wells is seeking a Retail Associate to provide a welcoming customer experience and support the store team in creating a vibrant, brand-aligned environment.

You will help with stock, merchandising, and daily tasks while upholding health and safety standards and contributing to a positive VIBE. No strict prior retail experience is required, but strong communication is essential.