Sales Specialist

STARK Building Materials UK; Watford; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Competitive Basic Salary

Performance Related Bonus

Pension – retirement savings plan

Life Assurance

WorkPerks discounts

Aviva Digicare+ Workplace App

Cycle2Work

Benenden Healthcare

Employee Discount

Refer a Friend scheme

Job summary

Frazer, part of STARK Building Materials UK, is seeking a Sales Specialist in Watford (WD18 8RT). You will build strong relationships, upsell relevant products, and support customer accounts with timely order fulfilment.

Key to success is enthusiasm, decency, and team spirit as you contribute to a vibrant, customer-first trading environment with a strong focus on service excellence.

Qualifications

• Great customer focus and desire to get the best outcomes.
• Ability to build rapport and understand your portfolio to secure future projects.
• Proactive approach to tasks and opportunities.
• Well organised with strong attention to detail.
• Efficient IT use and a strong telephone presence.

Responsibilities

• Build excellent relationships with new and lapsed customers to understand and meet their needs.
• Maximise customer interactions to support sales and profit targets via upselling and cross-selling.
• Get to know suppliers and continuously improve product knowledge.
• Ensure customer orders are fulfilled in a timely fashion.
• Follow plans to continuously improve customer experience.
• Advise customers on trading terms, account information, and credit levels.

Skills

Customer focus

Rapport building

Proactive

Well organised

Attention to detail

Telephone skills

Job description

We have an exciting opportunity for a Sales Specialist in our Watford (WD18 8RT) branch!

Frazer, a leading provider of specialist civils, infrastructure and utility products and solutions, is on the hunt for a Sales Specialist who is as passionate about great service as we are.

Frazer, part of Stark UK, we believe that our greatest asset is our people! We’re not just a team; we’re a vibrant community driven by decency, passion, and pride in everything we do. We are committed to creating a dynamic workplace where everyone can thrive and unleash their full potential. If you’re looking for a place where your ideas are not just welcomed but celebrated, you’ve found your home!

_ Hours: _ Monday - Friday 6.30am - 4.30pm

What You’ll Be Doing

• Building excellent relationships with new and lapsed customers so you can understand and meet their needs

• Maximising customer interactions to support the achievement of sales and profit targets through upselling and cross-selling relevant products, offering specific product advice.

• Getting to know our suppliers and continuously looking for opportunities to improve product and industry knowledge

• Ensuring all customer orders are fulfilled in a timely fashion.

• Following plans to continuously improve customer experience.

• Advising customers on trading terms and conditions and information in relation to customer accounts and credit levels. (financial)

• Supporting all Company initiatives.

What We’re Looking For

Enthusiasm - Positivity and unyielding passion for the merchant world.

Decency – Honesty, integrity, and mutual respect

Team Spirit - A genuine desire to help others, working collaboratively and achieving results together.

Pride - Dedication in producing top-notch results.

What’s in it for you?

• Competitive Basic Salary

• Performance Related Bonus

• Retirement Savings Plan (Pension) – with Legal & General

• Life Assurance - From your first day of employment with us you are automatically covered for a lump-sum death in service benefit of 2 x your basic salary. However, if you join the STARK Building Materials Retirement Savings Plan (including if you are automatically enrolled) and contribute a minimum of 4% of your Pensionable Earnings, your lump sum death in service benefit will be increased to 4 x your Pensionable Earnings.

• WorkPerks – A platform home to hundreds of all your favourite high street and online discounts via the provider Reward Gateway

• Aviva Digicare+ Workplace App (Access to a digital GP, second medical opinions, Mental Health consultation, bereavement service, nutritional consultation)

• Voluntary company benefits such as Car Salary Sacrifice scheme with VWFS, Cycle2Work, Benenden Healthcare, Critical Illness Cover

• Employee Discount

• Refer a Friend scheme

• Wellbeing Centre via WorkPerks

• New Reward and Recognition programme – launching soon!

Required Skills and Experience

• Great customer focus and desire to do your absolute best to get the best outcomes

• Ability to build rapport and develop good understanding of your portfolio to secure future projects.

• Pro active

• Well organised

• Great attention to detail

• Efficiently use IT equipment and have a strong telephone presence.

About us

At Frazer, we’re proud to be part of STARK Building Materials UK and dedicated to providing top-quality products and exceptional service to our customers. We’re a friendly and collaborative team, passionate about what we do and committed to doing it well.

If you’re ready to take your career to the next level and join a team that is dedicated to providing great service, we want to hear from you.