Sales Specialist

FRAZER; Bridgnorth; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Bonus

Pension plan

Life assurance

WorkPerks

Aviva Digicare+

Employee discounts

Refer a Friend

Wellbeing centre

Reward and recognition

Job summary

Frazer in Chorley (PR6 0PH) is seeking a Sales Specialist to join our branch and deliver outstanding customer service. You’ll build strong relationships with new and existing customers, upsell relevant products, and support profit targets through proactive account management.

You’ll need a keen eye for detail, strong communication skills, and the ability to work well under pressure while using IT tools and a phone presence to handle inquiries and orders efficiently.

Qualifications

• Customer-focused with a drive to achieve the best outcomes.
• Ability to build rapport and understand a portfolio.
• Proactive and well organised.
• Excellent attention to detail.
• Comfortable using IT and handling calls.
• Strong telephone presence.

Responsibilities

• Build excellent relationships with new and lapsed customers to understand and meet needs.
• Upsell and cross-sell relevant products to support sales and profit targets.
• Get to know suppliers and improve product/industry knowledge.
• Ensure orders are fulfilled in a timely fashion.
• Follow plans to continuously improve customer experience.
• Advise on terms, credit levels and trading information; support company initiatives.

Skills

Customer focus

Relationship building

Proactive

Organised

Attention to detail

IT & telephone skills

Job description

We have an exciting opportunity for a Sales Specialist based in our Chorley (PR6 0PH) branch!

Frazer, a leading provider of specialist civils, infrastructure and utility products and solutions, is on the hunt for a Sales Specialist who is as passionate about great service as we are.

Frazer, part of Stark UK, we believe that our greatest asset is our people! We're not just a team; we’re a vibrant community driven by decency, passion, and pride in everything we do. We are committed to creating a dynamic workplace where everyone can thrive and unleash their full potential. If you’re looking for a place where your ideas are not just welcomed but celebrated, you’ve found your home!

Hours: 7am-5pm Monday-Friday (can be flexible on start/finish times)

What You’ll Be Doing

• Building excellent relationships with new and lapsed customers so you can understand and meet their needs
• Maximising customer interactions to support the achievement of sales and profit targets through upselling and cross-selling relevant products, offering specific product advice.
• Getting to know our suppliers and continuously looking for opportunities to improve product and industry knowledge
• Ensuring all customer orders are fulfilled in a timely fashion.
• Following plans to continuously improve customer experience.
• Advising customers on trading terms and conditions and information in relation to customer accounts and credit levels. (financial)
• Supporting all Company initiatives.

What We’re Looking For

• Enthusiasm - Positivity and unyielding passion for the merchant world.
• Decency – Honesty, integrity, and mutual respect
• Team Spirit - A genuine desire to help others, working collaboratively and achieving results together.
• Pride - Dedication in producing top-notch results.

What’s in it for you?

• Competitive Basic Salary
• Performance Related Bonus
• Retirement Savings Plan (Pension) – with Legal & General
• Life Assurance - From your first day of employment with us you are automatically covered for a lump-sum death in service benefit of 2 x your basic salary. However, if you join the STARK Building Materials Retirement Savings Plan (including if you are automatically enrolled) and contribute a minimum of 4% of your Pensionable Earnings, your lump sum death in service benefit will be increased to 4 x your Pensionable Earnings.
• WorkPerks – A platform home to hundreds of all your favourite high street and online discounts via the provider Reward Gateway
• Aviva Digicare+ Workplace App (Access to a digital GP, second medical opinions, Mental Health consultation, bereavement service, nutritional consultation)
• Voluntary company benefits such as Car Salary Sacrifice scheme with VWFS, Cycle2Work, Benenden Healthcare, Critical Illness Cover
• Employee Discount
• Refer a Friend scheme
• Wellbeing Centre via WorkPerks
• New Reward and Recognition programme – launching soon!

Required Skills And Experience

• Great customer focus and desire to do your absolute best to get the best outcomes
• Ability to build rapport and develop good understanding of your portfolio to secure future projects.
• Pro active
• Well organised
• Great attention to detail
• Efficiently use IT equipment and have a strong telephone presence.

About Us

At Frazer, we're proud to be part of STARK Building Materials UK and dedicated to providing top-quality products and exceptional service to our customers. We're a friendly and collaborative team, passionate about what we do and committed to doing it well.

If you’re ready to take your career to the next level and join a team that is dedicated to providing great service, we want to hear from you.