Sales Specialist

Raab-Karcher Baustoffhandel; Watford; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Pension

Life Assurance

Staff discounts via Reward Gateway

Aviva Digicare+ Workplace App

Job summary

Frazer, part of STARK Building Materials UK, is seeking a Sales Specialist in Watford to build strong relationships with customers and drive profitable sales. You will upsell and cross-sell relevant products, advise on trading terms, and ensure timely order fulfillment.

You will engage with suppliers, expand product knowledge, and contribute to a positive customer experience alongside a supportive team culture.

Qualifications

• Excellent customer focus and drive to achieve the best results.
• Ability to build rapport and understand client portfolios for future projects.
• Pro active and collaborative approach to deliver outcomes.

Responsibilities

• Build excellent relationships with new and lapsed customers to understand and meet their needs.
• Maximise customer interactions to support sales targets through upselling and cross-selling.
• Get to know suppliers and continuously improve product/industry knowledge.
• Ensure customer orders are fulfilled in a timely fashion.
• Follow plans to continuously improve customer experience.
• Advise customers on trading terms and information related to accounts and credit levels.

Skills

Customer focus

Rapport building

Pro active

Well organised

Attention to detail

Telephone presence

Education

No formal education requirements

Tools

CRM software

Job description

We have an exciting opportunity for a Sales Specialist in our Watford (WD18 8RT) branch!Frazer, a leading provider of specialist civils, infrastructure and utility products and solutions, is on the hunt for a Sales Specialist who is as passionate about great service as we are.Frazer, part of Stark UK, we believe that our greatest asset is our people! We're not just a team; we’re a vibrant community driven by decency, passion, and pride in everything we do. We are committed to creating a dynamic workplace where everyone can thrive and unleash their full potential. If you’re looking for a place where your ideas are not just welcomed but celebrated, you’ve found your home!Hours: Monday - Friday 6.30am - 4.30pmWhat You’ll Be DoingBuilding excellent relationships with new and lapsed customers so you can understand and meet their needsMaximising customer interactions to support the achievement of sales and profit targets through upselling and cross-selling relevant products, offering specific product advice.Getting to know our suppliers and continuously looking for opportunities to improve product and industry knowledgeEnsuring all customer orders are fulfilled in a timely fashion.Following plans to continuously improve customer experience.Advising customers on trading terms and conditions and information in relation to customer accounts and credit levels. (financial)Supporting all Company initiatives.What We’re Looking ForEnthusiasm - Positivity and unyielding passion for the merchant world.Decency – Honesty, integrity, and mutual respectTeam Spirit - A genuine desire to help others, working collaboratively and achieving results together.Pride - Dedication in producing top-notch results.What’s in it for you?Competitive Basic SalaryPerformance Related BonusRetirement Savings Plan (Pension) – with Legal & GeneralLife Assurance - From your first day of employment with us you are automatically covered for a lump-sum death in service benefit of 2 x your basic salary. However, if you join the STARK Building Materials Retirement Savings Plan (including if you are automatically enrolled) and contribute a minimum of 4% of your Pensionable Earnings, your lump sum death in service benefit will be increased to 4 x your Pensionable Earnings.WorkPerks – A platform home to hundreds of all your favourite high street and online discounts via the provider Reward GatewayAviva Digicare+ Workplace App (Access to a digital GP, second medical opinions, Mental Health consultation, bereavement service, nutritional consultation)Voluntary company benefits such as Car Salary Sacrifice scheme with VWFS, Cycle2Work, Benenden Healthcare, Critical Illness CoverEmployee DiscountRefer a Friend schemeWellbeing Centre via WorkPerksNew Reward and Recognition programme – launching soon!Required Skills and ExperienceGreat customer focus and desire to do your absolute best to get the best outcomesAbility to build rapport and develop good understanding of your portfolio to secure future projects.Pro activeWell organisedGreat attention to detailEfficiently use IT equipment and have a strong telephone presence.About usAt Frazer, we're proud to be part of STARK Building Materials UK and dedicated to providing top-quality products and exceptional service to our customers. We're a friendly and collaborative team, passionate about what we do and committed to doing it well.If you’re ready to take your career to the next level and join a team that is dedicated to providing great service, we want to hear from you. Apply today!