Sales & Service Lead

ALO YOGA; Greater London; On-site; GBP 30,000 - 42,000; Full time

Job summary

A leading yoga retailer in Greater London is seeking a Sales & Service Lead to enhance guest experience and manage sales operations. The role requires excellent customer engagement skills and a focus on leadership. Responsibilities include leading store associates, analyzing performance metrics, and collaborating with various departments to optimize retail operations. Successful candidates will have client-centric sales experience and a commitment to the company's values.

Qualifications

• Prior work experience in a client-centric sales environment.
• Proven leadership capabilities demonstrating excellent decision making.
• Eager to provide and receive feedback.
• Excellent communication skills in both verbal and written formats.
• Aligns with Alo's values.
• Proof of right to live and work in the UK.

Responsibilities

• Lead guest experience on the sales floor.
• Develop workforce solutions for effective sales coverage.
• Manage reporting, budgets, and inventory control.
• Inspire and direct Sales & Service Associates.
• Collaboration with various leads for seamless operations.

Skills

Client-centric sales experience

Leadership capabilities

Interpersonal skills

Feedback receptiveness

Self-motivation

Written communication skills

Job description

Role Objective

The Sales & Service Lead is integral to elevating the guest experience at Alo Yoga. They will ensure we deliver our targets for engagement, guest education and interaction, create a service‑lead environment on the sales floor, unresolved and ultimately create a sanctuary that sets Alo apart from other retailers.

Sales & Service Leader

• Lead an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching
• Continue to build the client relationship daily with our customers
• Analyze reports in order to strategize and deliver results; support implementing action plans focusing on deficient areas and highlight growth opportunities
• Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed.

Business Leader

• Partner with Operations & Visual Manager to manage reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized
• Demonstrate strong business acumen by leveraging metrics to support business‑driving strategies
• Move dynamically on the retail floor to assess and fulfil the needs of the business, team and guests

People Leader

• Leads by example and inspires staff in daily operations and guest experience.
• Directly oversee the Sales & Service Associates and Cashiers; responsible for recruitment and development of talent
• Use company performance tools to evaluate each operations associate and provide constant feedback to drive individual growth and improvement in partnership with the store leader

Business Partner

• Collaborate with Community & Studio, Operations and Visual Leads to ensure cross‑functional training and to ensure the business is well‑executed
• Execute company‑level operations‑focused directives, projects and initiatives, in partnership with the Sales & Service Manager (e.g. from the SCC)

Sales & Service Lead Qualifications

• Prior work experience in a client‑centric, sales environment
• Proven leadership capabilities demonstrating excellent decision making
• Values feedback, receptive to receiving feedback and eager to provide
• Self‑motivated with a desire to achieve results and excel individually, and as a team
• Excellent interpersonal and written communication skills
• Aligns with and embodies Alo's values
• Proof of right to live and work in the UK

Sales & Service Lead Schedule

The Sales & Service Lead is full‑time and requires 32‑40 hours per week fulfilling the job description as stated above. To build a balanced schedule that supports the needs of the business and our teams, we expect all full‑time employees to be available for opening, closing and weekend shifts, which may be subject to change. All Employees are expected to be able to work from the week of andItrnder to include "Black Friday.jetbrains until the end of the holiday season, first week of January.

Diversity and Inclusion statement

As an Equal Opportunity Employer, ALyo Yoga does not discriminate against applicants or employees because of race, colour, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by statutory law. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy radiant, which starts with our recruitment and selection process, and we are happy to talk flexible working.

Interview Process adjustments

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application or by emailing [e-mail]. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.