Sales & Service Coordinator — Apprenticeship Path

Travis Perkins plc; Swansea; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Bonus up to £1,500 per year

12-month apprenticeship

Full training

Pension, life assurance and share Sche

Health, wellbeing and family-friendly'

Job summary

BSS Industrial in Swansea is offering a 12-month apprenticeship in customer sales with full training. You will learn to support the external Account Manager, handle inquiries, and build customer relationships while contributing to sales targets.

As part of the TP Group, you will use CRM and Sales Hub to generate opportunities and ensure accurate documentation, with a focus on safe, efficient service.

Qualifications

• Confident communicator with a customer-focused mindset.
• Strong sales awareness and desire to succeed.
• Experience in a phone-based or customer service role is helpful.
• Organised, proactive and able to prioritise.
• Comfortable working independently and in a team.
• IT literate with good numerical skills.
• Product knowledge is desirable but not essential.

Responsibilities

• Understand customer needs and support the external Account Manager
• Use CRM and Sales Hub systems to generate leads and sales opportunities
• Manage customer enquiries from first contact to invoice
• Recommend products and alternatives to maximise sales
• Achieve personal sales targets while managing margins
• Build strong relationships with customers and suppliers
• Provide a central point of contact for customer queries
• Maintain accurate sales and credit documentation
• Support stock takes when required
• Always work safely and follow company procedures

Skills

Confident communicator

Sales awareness

Phone-based experience

Customer service experience

Organised

Proactive and prioritisation

Independent and team work

IT literate

Numerical skills

Product knowledge (desirable)

Tools

CRM systems

Sales Hub

Job description

BSS Industrial in Swansea is offering a 12-month apprenticeship in customer sales with full training. You will learn to support the external Account Manager, handle inquiries, and build customer relationships while contributing to sales targets.

As part of the TP Group, you will use CRM and Sales Hub to generate opportunities and ensure accurate documentation, with a focus on safe, efficient service.