Sales Coordinator

BSS LSE Region; Cardiff; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Salary + bonus

Weekdays

Holiday entitlement

Training & development

Pension & life cover

Employee discounts

Wellbeing benefits

Flexible working

Career progression

Job summary

BSS Industrial in the United Kingdom is offering an apprenticeship for a customer sales assistant. In this role you will learn to understand customer needs, support the external Account Manager, and use CRM and Sales Hub to generate leads.

You will manage inquiries from first contact to invoice, build relationships with customers and suppliers, and benefit from full training, a 12-month apprenticeship, and clear career progression.

Qualifications

• Confident communicator with a customer-focused mindset.
• Strong sales awareness and desire to succeed.
• Experience in a phone-based or customer service role is helpful.
• Organised, proactive and able to prioritise.
• Comfortable working independently and in a team.
• IT literate with good numerical skills.
• Product knowledge is desirable but not essential.

Responsibilities

• Understand customer needs and support the external Account Manager
• Use CRM and Sales Hub systems to generate leads and sales opportunities
• Manage customer enquiries from first contact to invoice
• Recommend products and alternatives to maximise sales
• Achieve personal sales targets while managing margins
• Build strong relationships with customers and suppliers
• Provide a central point of contact for customer queries
• Maintain accurate sales and credit documentation
• Support stock takes when required
• Always work safely and follow company procedures

Skills

Customer service

Sales mindset

Phone support

Organisation

Teamwork

IT literacy

Numerical skills

Product knowledge

Tools

CRM

Sales Hub

Job description

BSS Industrial is a leading distributor of heating, pipeline and mechanical services equipment, with over 110 years of experience. We support customers across the building services and industrial sectors through a strong branch network and expert teams.

What you'll do

• Understand customer needs and support the external Account Manager
• Use CRM and Sales Hub systems to generate leads and sales opportunities
• Manage customer enquiries from first contact to invoice
• Recommend products and alternatives to maximise sales
• Achieve personal sales targets while managing margins
• Build strong relationships with customers and suppliers
• Provide a central point of contact for customer queries
• Maintain accurate sales and credit documentation
• Support stock takes when required
• Always work safely and follow company procedures

What we're looking for

• Confident communicator with a customer-focused mindset
• Strong sales awareness and desire to succeed
• Experience in a phone-based or customer service role is helpful
• Organised, proactive and able to prioritise
• Comfortable working independently and in a team
• IT literate with good numerical skills
• Product knowledge is desirable but not essential

No experience? No problem.

We offer a 12-month apprenticeship and full training to help you develop into a customer sales expert.

What you'll get

• Competitive salary plus bonus (bonus is up to £1,500 per year)
• Monday - Friday working hours (no weekends or late evenings)
• 22 days holiday + bank holidays
• Full training and development opportunities
• Pension, life assurance and share schemes
• TP Group employee discounts
• Health, wellbeing and family-friendly benefits
• Flexible working options are available and encouraged.You be you, it makes us, us.
• Clear career progression

Every day, we work together, giving our best to be the best. By sharing our knowledge, we don't just support our colleagues, we create an unrivalled customer experience that shows them that we really care. We're driven to remain a truly inclusive employer. Please let the Hiring Manager know how we can help you to thrive as your authentic self. You be you, it makes us, us.

We reserve the right to cancel or close this vacancy without notice or reason, and prior to the expiry date.

Building better communities

Our businesses span the trade, home improvement and DIY markets and our aim is to offer the best for our employees, customers, suppliers and the communities around us which helps bring our strategy to life.