Sales Coordinator

BSS LSE Region; Glasgow; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Pension

Life assurance

Share schemes

Health & wellbeing

Flexible working

Apprenticeship program

Employee discounts

Job summary

BSS Industrial is seeking a driven Sales Support Assistant to back the external Account Manager. You will use CRM and Sales Hub to generate leads, handle enquiries from first contact to invoice, and recommend products to maximise sales in a busy branch network.

This 12-month apprenticeship offers full training to develop into a customer sales expert, with clear career progression, pension, life assurance and employee discounts.

Qualifications

• Confident communicator with a customer-focused mindset.
• Strong sales awareness and desire to succeed.
• Experience in a phone-based or customer service role is helpful.
• Organised, proactive and able to prioritise.
• Comfortable working independently and in a team.
• IT literate with good numerical skills.
• Product knowledge is desirable but not essential.

Responsibilities

• Understand customer needs and support the external Account Manager
• Use CRM and Sales Hub systems to generate leads and sales opportunities
• Manage customer enquiries from first contact to invoice
• Recommend products and alternatives to maximise sales
• Achieve personal sales targets while managing margins
• Build strong relationships with customers and suppliers
• Provide a central point of contact for customer queries
• Maintain accurate sales and credit documentation
• Support stock takes when required
• Always work safely and follow company procedures

Skills

CRM experience

Sales orientation

Customer service

Organisation

Team player

IT literacy

Numerical skills

Phone-based support

Job description

BSS Industrial is a leading distributor of heating, pipeline and mechanical services equipment, with over 110 years of experience. We support customers across the building services and industrial sectors through a strong branch network and expert teams.

What you’ll do

• Understand customer needs and support the external Account Manager
• Use CRM and Sales Hub systems to generate leads and sales opportunities
• Manage customer enquiries from first contact to invoice
• Recommend products and alternatives to maximise sales
• Achieve personal sales targets while managing margins
• Build strong relationships with customers and suppliers
• Provide a central point of contact for customer queries
• Maintain accurate sales and credit documentation
• Support stock takes when required
• Always work safely and follow company procedures

What we’re looking for

• Confident communicator with a customer-focused mindset
• Strong sales awareness and desire to succeed
• Experience in a phone‑based or customer service role is helpful
• Organised, proactive and able to prioritise
• Comfortable working independently and in a team
• IT literate with good numerical skills
• Product knowledge is desirable but not essential

What you’ll get

• Competitive salary plus bonus (bonus is up to £1,500 per year)
• Monday – Friday working hours (no weekends or late evenings)
• 22 days holiday + bank holidays
• Full training and development opportunities – 12‑month apprenticeship to develop into a customer sales expert
• Pension, life assurance and share schemes
• TP Group employee discounts
• Health, wellbeing and family‑friendly benefits
• Flexible working options available and encouraged
• Clear career progression