Sales Coordinator: Apprenticeship Path to Customer Expert

BSS LSE Region; Swansea; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Competitive salary + bonus

Mon-Fri hours

22 days holiday + BH

Full training

Pension

Life assurance

Employee discounts

Health & wellbeing benefits

Flexible working options

Career progression

Job summary

BSS Industrial is seeking a motivated trainee to support the external Account Manager in Swansea and across our branch network. You’ll use CRM and Sales Hub to generate leads, manage enquiries from first contact to invoice, and build strong relationships with customers and suppliers.

The 12-month apprenticeship comes with full training, a competitive salary, and bonus potential up to £1,500 per year. Benefits include Monday–Friday hours, 22 days holiday, pension, life assurance, and career

Qualifications

• Customer service experience preferred.
• Strong sales awareness and goal orientation.
• Experience in phone-based or customer service roles helpful.
• Organised, proactive and able to prioritise.
• Able to work independently and as part of a team.
• IT literate with good numerical skills.
• Product knowledge desirable but not essential.

Responsibilities

• Understand customer needs and support the external Account Manager
• Use CRM and Sales Hub systems to generate leads and sales opportunities
• Manage customer enquiries from first contact to invoice
• Recommend products and alternatives to maximise sales
• Achieve personal sales targets while managing margins
• Build strong relationships with customers and suppliers
• Provide a central point of contact for customer queries
• Maintain accurate sales and credit documentation
• Support stock takes when required
• Always work safely and follow company procedures

Skills

Customer service experience

Sales awareness

Phone-based communication

Organised

Independent and team player

IT literate

Numerical skills

Product knowledge desirable

Tools

CRM systems

Sales Hub

Job description

BSS Industrial is seeking a motivated trainee to support the external Account Manager in Swansea and across our branch network. You’ll use CRM and Sales Hub to generate leads, manage enquiries from first contact to invoice, and build strong relationships with customers and suppliers.

The 12-month apprenticeship comes with full training, a competitive salary, and bonus potential up to £1,500 per year. Benefits include Monday–Friday hours, 22 days holiday, pension, life assurance, and career