Festive Reservations & Sales Specialist

Reservations (Cheltenham); Cheltenham; Sur place; GBP 18 000 - 23 000; Temps partiel

Avantages offerts par ce poste

Cycle to Work Scheme

Learning and Development

We Care support service

Free meals on duty

On-site parking

Résumé du poste

Reservations (Cheltenham) is seeking a proactive, customer-focused Sales and Reservations Assistant to support the Christmas season. You will handle enquiries, convert leads into bookings, and promote festive packages, ensuring excellent service and contributing to revenue targets.

This temporary role offers the chance to join a busy team during peak period, with potential for a permanent, full-time opportunity in 2027 based on performance. Strong communication and sales skills are essential.

Qualifications

• Excellent communication and customer service skills.
• Confident handling sales enquiries and converting opportunities into bookings.
• Organised, detail-oriented and able to manage multiple enquiries in a busy environment.
• Positive, proactive attitude and targets-driven.
• Able to work independently while contributing to a team.
• Comfortable using email, booking systems and Microsoft Office or similar tools.
• Experience in sales, reservations, hospitality, events or customer service.
• Flexible and able to work in a fast-paced Christmas period.

Responsabilités

• Handle incoming sales and reservation enquiries via telephone, email and other channels.
• Promote Christmas packages, festive events, seasonal offers and other products or services.
• Convert enquiries into confirmed bookings and follow up with potential customers.
• Provide accurate information on availability, pricing, packages and booking terms.
• Manage reservations, amendments, cancellations and customer requests.
• Build relationships with customers and deliver excellent service throughout the booking journey.
• Identify upsell opportunities to maximise revenue.
• Maintain booking records and customer information in reservation systems.
• Work with the wider team to coordinate and deliver Christmas bookings.
• Support general sales and reservations activities as required.

Connaissances

Excellent communication

Customer service

Sales

Organised

Detail oriented

Work under pressure

Outils

Booking systems

Microsoft Office

Description du poste

Reservations (Cheltenham) is seeking a proactive, customer-focused Sales and Reservations Assistant to support the Christmas season. You will handle enquiries, convert leads into bookings, and promote festive packages, ensuring excellent service and contributing to revenue targets.

This temporary role offers the chance to join a busy team during peak period, with potential for a permanent, full-time opportunity in 2027 based on performance. Strong communication and sales skills are essential.