Events Sales Executive

Reservations (Cheltenham); Cheltenham; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Cycle to Work Scheme

Learning and Development

We Care confidential support

Free meals on duty

On-site parking

Job summary

Reservations (Cheltenham) is seeking a proactive Sales & Reservations Executive on a fixed-term contract to drive Christmas bookings and festive sales. You will handle enquiries, convert leads to bookings and help maximise revenue for Christmas offerings.

This temporary role could lead to a permanent, full-time opportunity in 2027, depending on performance and business needs. You will thrive in a busy environment, delivering excellent customer service and upselling where appropriate.

Qualifications

• Excellent communication and customer service skills.
• Experience handling sales enquiries and converting opportunities into bookings.
• Organised and detail-oriented with the ability to manage multiple enquiries in a busy environment.
• Positive, proactive attitude with a focus on achieving sales targets.
• Experience in sales, reservations, hospitality, events or customer service is desirable.

Responsibilities

• Handle incoming sales and reservation enquiries via telephone, email and other channels.
• Promote Christmas packages, festive events, seasonal offers and other products or services.
• Convert enquiries into confirmed bookings and follow up on potential customers.
• Provide accurate information on availability, pricing, packages and booking terms.
• Manage reservations, amendments, cancellations and customer requests.

Skills

Sales experience

Customer service

Booking systems experience

Organised and detail-oriented

Communication skills

Team player

Tools

Microsoft Office

Job description

About the Role

We are looking for a proactive, customer-focused and enthusiastic Sales & Reservations Executive to join our team on a fixed-term contract, with a primary focus on driving Christmas bookings and festive sales.

This is an exciting opportunity for someone who enjoys working with customers, generating sales and delivering excellent service during one of the busiest and most important periods of the year. You will play a key role in handling enquiries, converting leads into confirmed bookings and helping maximise revenue across our Christmas offerings.

The position is initially temporary to support the Christmas season, with the possibility of a permanent, full-time opportunity becoming available in 2027, depending on business needs and individual performance.

Key Responsibilities

• Handle incoming sales and reservation enquiries via telephone, email and other communication channels.
• Promote Christmas packages, festive events, seasonal offers and other relevant products or services.
• Convert enquiries into confirmed bookings and proactively follow up on potential customers.
• Provide accurate information on availability, pricing, packages and booking terms.
• Manage reservations, booking amendments, cancellations and customer requests efficiently.
• Build positive relationships with customers and deliver an excellent customer experience throughout the booking journey.
• Identify opportunities to upsell and maximise sales revenue.
• Maintain accurate booking records and customer information using the relevant reservation systems.
• Work closely with the wider team to ensure smooth coordination and delivery of Christmas bookings.
• Support general sales and reservations activities as required.

About You

We are looking for someone who:

• Has excellent communication and customer service skills.
• Is confident handling sales enquiries and converting opportunities into bookings.
• Is organised, detail-oriented and able to manage multiple enquiries in a busy environment.
• Has a positive, proactive attitude and enjoys working towards sales targets.
• Can work independently while contributing effectively to a team.
• Is comfortable using email, booking systems and Microsoft Office or similar tools.
• Has previous experience in sales, reservations, hospitality, events or customer service.
• Is flexible and able to work in a fast-paced environment during the busy Christmas period.

What We Offer

• Cycle to Work Scheme
• Learning and Development - An extensive range of training opportunities are available to facilitate your personal development.
• We Care - A confidential support service providing expert guidance, practical resources, and professional help for a wide range of personal and work-related issues.
• We also provide you with all the basic benefits such as free nutritious and tasty meals on duty, complimentary on-site parking, regular on and off-site social events and celebrations and cycle to work scheme.