Sales Administrator

Streamline Search Ltd.; Cambridge; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Company pension

Health scheme

25 days holiday + bank holidays

Job summary

Streamline Search Ltd. in Cambridge is seeking a proactive Sales Administrator to join our Cambridge office. You will handle customer enquiries, process orders and prepare accurate quotations to support the sales team.

This office-based role runs Monday to Friday, 9:00am–5:00pm. You will liaise with warehouse staff and couriers to ensure timely delivery, manage the quotation pipeline and identify cross-selling opportunities.

Qualifications

• Experience in a office-based customer service or sales support role.
• Confident telephone manner and good communication skills.
• Good organisational skills and attention to detail.

Responsibilities

• Handle customer enquiries and orders via telephone, email and fax.
• Prepare accurate and competitive quotations ensuring correct pricing.
• Manage the quotation pipeline and follow up outstanding quotations.
• Liaise with warehouse staff and couriers to ensure timely delivery.
• Analyse purchasing activity to identify cross-selling opportunities.
• Support product knowledge development through ongoing training.

Skills

Customer service

Order processing

Sales support

Telephone etiquette

Microsoft Word

Outlook

Teamwork

Organisational skills

Tools

Sage 200

Job description

Sales Administrator Required!

Our client is a family-owned business with over 30 years of success in their field.

On behalf of our client, we are looking to recruit a commercially minded individual to join their team. The successful candidate will be responsible for producing accurate and timely quotations.

Package

Monday-Friday 9:00am - 5:00pm FULLY OFFICE BASED.

• Company pension scheme
• Opportunity to join company health scheme
• 25 days holiday + bank holidays

Salary Up To £28,000 (DOE)Sales Administrator - Responsibilities

• Handle customer enquiries and orders via telephone, email and fax, ensuring they are processed promptly and efficiently.
• Manage web orders, identify errors and resolve issues following training, while liaising with warehouse staff and couriers to ensure smooth order processing and delivery.
• Provide customers with product support, carry out product research and develop product knowledge through ongoing training.
• Prepare accurate and competitive quotations, ensuring correct pricing and company margins, while identifying relevant cross-selling and product-gap opportunities.
• Manage the quotation pipeline, including saving and updating quotation records, following up outstanding quotations and closing inactive opportunities.
• Analyse customer purchasing activity to identify cross-selling, growth and reduced-spend opportunities, proactively following these up where appropriate.
• Review and adjust customer-specific margins as competence develops and support increasingly technical customer calls through continued product training.

Essential

• Handle overflow sales calls, arrange and dispatch product samples, make outbound quotation follow-up calls and attend internal product and team meetings.

Sales Administrator - Requirements:

• Previous experience in an office-based customer service, order-processing, or sales support role
• A confident, professional telephone manner
• Familiarity with Microsoft Word and Outlook
• Good organisational skills and attention to detail
• Ability to work effectively as part of a small team

Desirable

• Previous knowledge of Sage 200 (an advantage but not a necessity)
• Previous experience in a sales, telesales, or quotation role
• Experience within a trade, construction, hardware or building products environment