Sales Progression Team Leader

Northern Estate Agencies Limited; Greater Manchester; Hybrid; GBP 34,000 - 42,000; Full time

Job summary

Ryder & Dutton is seeking a Full Time Sales Progressor Team Leader to manage a team of Sales Progressors from either the Head Office or hubs in Blackburn, Middleton, and Saddleworth. You will coach staff, oversee progression pipelines, and drive performance while maintaining your own caseload.

The role requires strong leadership, clear communication, and a solid grasp of conveyancing and property industry processes. Flexible home-working and travel across hubs are expected.

Qualifications

• Experience in sales progression essential.
• Strong leadership and people management abilities.
• Excellent communication and interpersonal skills.
• Ability to motivate, coach and develop teams.
• Solid understanding of property industry and conveyancing processes.

Responsibilities

• Lead and manage the Sales Progression Team Leader and oversee a personal progression caseload.
• Coach, develop and motivate the team to maximise performance and service delivery.
• Conduct staff appraisals, performance reviews and retention discussions.
• Train staff and develop skill sets within the department.
• Monitor team performance and implement improvements across branches and brands.
• Report on departmental metrics and audit files in line with SLAs and company standards.
• Collaborate with Branch Managers and Regional Directors to drive growth initiatives.
• Balance leadership duties with managing your own caseload.

Skills

Leadership

People management

Communication

Organisational skills

Time management

Problem solving

Conveyancing knowledge

Sales progression experience

Job description

An exciting opportunity has arisen to join the team at Ryder & Dutton as a Full Time Sales Progressor Team Leader based at either our regional Head Office or one of our Sales Progressor hubs in Blackburn, Middleton and Saddleworth.

The Role

The Sales Progression Team Leader is responsible for managing and supporting a team of Sales Progressors while maintaining a personal sales progression caseload.

The role involves assisting with the coaching, development, and motivation of the wider department, alongside supporting the Head of Sales Progression in the day-to-day running, growth, and performance of the department.

Key responsibilities include participating in achieving prediction and pipeline conversion targets, monitoring team performance, identifying development and training needs, and assisting with departmental projects and growth initiatives.

DIMENSIONS

• Working closely with Branch Managers, Sales Progressors, customers, and the Head of Sales Progression
• Supporting multiple brands and regions across the business

PRINCIPAL ACCOUNTABILITIES

• Assisting and working with the department to achieve required prediction and pipeline conversion targets
• Managing, coaching, and developing team members to maximise performance and service delivery
• Conducting staff appraisals, performance reviews, and retention discussions
• Training and developing staff skill sets across the department
• Monitoring team performance and identifying opportunities for improvement and development
• Reporting on departmental figures and auditing files in line with company standards and SLAs
• Liaising with Branch Managers and Regional Sales Directors (RSDs)
• Assisting with departmental projects, growth initiatives, and process improvements
• Managing a personal sales progression caseload while maintaining service standards

JOB CHALLENGES

• Managing teams remotely across home-working and multiple office locations
• Adapting to change and implementing new systems and working practices
• Managing relationships across multiple brands and regions within the business
• Driving continuous improvement in customer service standards across the department
• Balancing leadership responsibilities alongside managing a personal caseload

KEY SKILLS & EXPERIENCE

• Strong leadership and people management skills
• Excellent communication and interpersonal skills
• Ability to motivate, coach, and develop teams
• Strong organisational and time management skills
• Ability to manage multiple priorities and workloads effectively
• Problem-solving and decision-making capability
• Strong understanding of the property industry and conveyancing process
• Experience in sales progression essential
• Previous team leadership or management experience preferred

ADDITIONAL INFORMATION

• Ability to work from home
• Will be required to travel between the hubs/branches

OTE IRO: £38,000 UNCAPPED