Sales Progressor

Fawkes & Reece London; Leeds; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Competitive salary

Competitive annual bonus

Contributory pension scheme

25 days holiday, plus bank holidays

Discounts and benefits portal access

ShareSave Scheme

Cycle to Work Scheme

Life assurance

Purchase Holiday Scheme

Job summary

Fawkes & Reece London is seeking a Sales Progressor to move sales from reservation through to contract exchange and completion, ensuring fast timelines and maximum profit while delivering high service levels. The post also provides administrative support to the Sales Director and the team.

The role requires collaboration with solicitors, lenders and estate agents, with a proactive, patient and highly organized approach.

Qualifications

• Knowledge of the housing market and conveyancing process desirable.
• Experience in a sales-targeted environment.
• Experience building effective working relationships within a team.

Responsibilities

• Maintain communication between customer solicitor and company solicitor to drive contract exchange by reservation expiry date.
• Liaise with sales team, lenders/brokers/estate agents to inform progress of each sale.
• Investigate and resolve problems, especially with multi-chain sales.
• Guide customers through contract/completion, acting as central point of contact.
• Ensure customers receive high levels of service at all times.
• Resolve ad-hoc queries to allow conveyancers to focus on complex matters.
• Provide weekly updates to Senior Management and support to Sales Advisors.
• Post- exchange, support the process to completion and keep timelines tight.

Skills

Dynamic and proactive

Patient and tenacious

Excellent communication

Interpersonal skills

Diversity and inclusion

Education

No formal qualifications required

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

The Role

The role of Sales Progressor is responsible for moving sales from reservation stage through to contract exchange and the completion and drive for this to happen in the shortest possible timescale as well as ensuring that maximum profit is achieved through the effective management of the sales team's progression whilst giving a high level of service to our customers. The Sales Progressor also provides administrative back up to the Sales Director.

Overall principle accountabilities of the role include

• Ensure that communication is being maintained between company nominated solicitor's and the customer's solicitor to strive the contract exchange by the specified reservation expiry date
• Liaise between the divisional office-based sales team, Sales Advisors and Lenders/Brokers/Estate Agents to ensure all stakeholders are adequately informed as to the progress of each individual sale in the sales pipeline
• Responsible for investigating and resolving any problems, particularly those sales involving multiple chains
• Occasionally act as an additional point of contact to our customers to guide them through the contract/completion process, providing a central point of contact so the process runs smoothly, particularly when dealing with customers who may not be familiar with the legal terminology
• Ensure that our customers are given the highest levels of service at all times
• Resolve any ad-hoc or minor queries that may not necessarily need to be directed to the legal team, allowing the conveyancers to focus on more complex enquiries and achieve a prompt exchange of contracts/completion
• Ensure Sales Advisors provide accurate, regular updates (at least weekly) and provide support when to them when required
• Provide a weekly update report to Senior Management or as required

The above list of accountabilities is not exclusive or exhaustive. The post holder will be required to undertake any such duties as may be reasonably expected.

Experience, Qualifications and Skills

Experience

• Knowledge of the housing market and conveyancing process would be desirable
• Experience of working in a sales targeted environment
• Experience of building effective working relationships within a team

Qualifications and Training

• No formal qualifications are necessary but evidence of relevant experience and skills will be required

Skills and Aptitude

• A dynamic and proactive approach is essential
• A patient and tenacious approach to all aspects of the role
• Proficient IT skills along with a good working knowledge of Microsoft Office (Word, Excel and outlook) and the ability to adapt to new systems
• Positive and self-motivated
• Excellent communication and interpersonal skills
• Committed to diversity and inclusion

The Role and Working Conditions

• A flexible approach to work including working beyond core office hours as and when required
• Ability to cover other administrative tasks as required during busy periods

In return we can offer you:

• Competitive salary
• Competitive annual bonus
• Contributory pension scheme
• 25 days holiday, plus bank holidays
• Access to discounts and benefits portal
• ShareSave Scheme
• Cycle to Work Scheme
• Life assurance
• Purchase Holiday Scheme