Sales Order Processor

Confidential; East Midlands; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

23 days holiday

Gym membership discount

On-site parking

Air-conditioned offices

Career opportunities

Job summary

Confidential company in the East Midlands is seeking a Sales Support & Customer Service Administrator to process orders and handle inquiries from diverse customers. You will ensure orders are entered accurately and delivered on time while maintaining a high level of service.

The role is office-based in Chesterfield, Monday–Thursday 08:30–17:00 and Friday 08:30–16:15, with a £26,000 salary. Join a busy commercial operation that values accuracy, structure, and teamwork.

Qualifications

• Experience in sales order processing or sales administration.
• Strong accuracy and attention to detail in data handling.
• Ability to manage deadlines in a fast-paced environment.

Responsibilities

• Process customer orders accurately and efficiently.
• Respond to customer enquiries via shared inboxes.
• Review order information for accuracy and completeness.
• Work to daily processing targets and delivery deadlines.
• Coordinate with internal teams to fulfill orders correctly.
• Check orders for accuracy after daily cut-off times.
• Update customer records and system information.
• Maintain high levels of attention to detail across tasks.

Skills

Order processing

Sales administration

Customer service

Data entry

Attention to detail

IT skills

Tools

CRM systems

ERP systems

Job description

£26,000 Chesterfield (Office Based, 5 Days Per Week) Permanent Monday-Thursday 08:30-17:00, Friday 08:30-16:15

We're recruiting on behalf of a well-established manufacturing business experiencing an exciting period of growth. With significant new customer contracts due to launch in the coming months, they're looking to strengthen their Sales Support team with a highly organised and detail-focused individual.

This is an opportunity to become a vital part of a busy commercial operation, ensuring customer orders are processed accurately, deadlines are met, and customers receive an exceptional service experience.

If you enjoy structured processes, take pride in getting the details right, and thrive in a fast-paced environment where accuracy matters, this could be an excellent fit.

The Role

As a Sales Support & Customer Service Administrator, you'll play a key role in processing customer orders and supporting enquiries from a range of customers, including consumers, trade customers and builders' merchants.

You’ll be responsible for ensuring orders are entered accurately, completed within strict delivery deadlines and checked thoroughly before progressing for fulfilment.

Working as part of a collaborative and supportive team, you’ll help maintain the smooth flow of orders while delivering a professional customer experience.

Key Responsibilities

• - Processing customer orders accurately and efficiently
• - Managing and responding to customer enquiries received via shared inboxes
• - Reviewing order information to ensure accuracy and completeness
• - Working to daily processing targets and delivery deadlines
• - Liaising with internal teams to ensure orders are fulfilled correctly
• - Checking colleague orders for accuracy following daily cut-off times
• - Updating customer records and system information
• - Maintaining high levels of attention to detail across all administrative tasks

What We're Looking For

We're keen to speak with candidates who have experience in sales order processing, sales administration, customer service administration, order management, or high-volume data entry and transactional processing environments.

• - Excellent accuracy and attention to detail
• - Strong IT and system skills
• - Confidence processing both straightforward and more complex customer orders
• - The ability to work effectively under pressure and manage competing priorities
• - A methodical and organised approach to work
• - Strong communication skills and a professional telephone manner

The Environment

This role would suit someone who enjoys structure, process and routine.

The work can be repetitive at times, requiring sustained concentration and a high level of accuracy throughout the day. You’ll be working within a team that operates to strict daily order deadlines, where attention to detail is critical to ensuring customer deliveries remain on schedule.

In return, you’ll join a business that values teamwork, is investing in its facilities and is preparing for a significant period of growth.

What's On Offer?

• - £26,000 salary
• - 23 days holiday plus bank holidays
• - Additional holiday entitlement linked to length of service
• - Discounted local gym membership
• - Enhanced on-site parking
• - Newly upgraded offices with improved facilities and air-conditioned workspace
• - Supportive and collaborative team environment
• - Long-term career opportunities within a growing business

Interested?

If you’re an organised administrator who enjoys working with systems, data and processes, and you’re looking for a stable role within a growing business, we’d love to hear from you.