Sales Order & Customer Care Specialist (Sage 50)

First Choice Recruitment Services; Cheltenham; On-site; GBP 27,000 - 29,000; Full time

Job summary

First Choice Recruitment Services in Cheltenham has a Customer Service & Sales Administrator role. You will process sales orders, quotes and inquiries, build rapport with customers, and support with supplier pricing and invoicing, using Sage 50 as a core tool.

The position requires a proactive, highly organised professional with excellent communication, MS Office skills, and a drive to meet deadlines while contributing to revenue growth.

Qualifications

• Experience with Sage 50 essential.
• Excellent communication and organisation required.
• Customer-focused with strong telephone manners.

Responsibilities

• Processing sales orders / quotations promptly.
• Responding to customer inquiries with product/service information.
• Addressing complaints and providing resolutions quickly.
• Maintaining detailed records of customer interactions.
• Liaising on bespoke requests and sourcing prices from suppliers.
• Building relationships to maximise sales revenue.
• Raising purchase orders with suppliers and handling invoicing.
• Following up on open quotations and generating reports.

Skills

Telephone etiquette

Customer service

Organisational skills

Communication skills

Deadline-oriented

Motivated

Relationship building

Tools

Sage 50

Microsoft Office

Excel

Job description

First Choice Recruitment Services in Cheltenham has a Customer Service & Sales Administrator role. You will process sales orders, quotes and inquiries, build rapport with customers, and support with supplier pricing and invoicing, using Sage 50 as a core tool.

The position requires a proactive, highly organised professional with excellent communication, MS Office skills, and a drive to meet deadlines while contributing to revenue growth.